Regional Operations Director - 100% Travel

Excelsia AMM; Middle River (MD); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

401(k) retirement plan with employer{?

Paid training opportunities

Education Assistance Program

Employee Referral Program

EAP

HSA options

Paid holidays and PTO

Job summary

Excelsia Injury Care seeks a regional operations leader with a strong background in supervising medical office teams. You will travel 100% across the Greater Baltimore Market, ensuring smooth office operations, regulatory compliance, and coordinated logistics for meetings and audits.

You will hire and develop nonclinical staff, monitor KPIs, and provide leadership with data-driven insights to improve operational health and performance.

Qualifications

• Minimum 5 years in a related supervisory capacity.
• 1–2 years of medical experience in an administrative/legal/physician office setting.
• Proficient data entry and word processing.
• Ability to maintain a strong confidentiality profile.
• Ability to project a strong corporate image.

Responsibilities

• Leads their respective regions to ensure smooth operation of medical offices.
• Coordinate logistics for provider and manager meetings with support from an Executive Assistant.
• Act as liaison between Compliance, BSO staff, and providers to ensure audits and retraining.
• Investigate patient complaints reported to Compliance related to operational issues.
• Assist in ensuring that operations tasks related to integrations are completed before milestone dates.
• Hire, train, and develop nonclinical staff of medical offices.
• Escalation point for clinical office managers and providers.
• Provide teams with data to assess operational health of assigned offices.
• Maintain weekly onsite presence at all locations.
• Monitor KPIs daily and adjust as needed.
• Provide regular reporting per Excelsia standards.
• Conduct regular one-on-one meetings to support staff development.

Skills

Leadership

Travel readiness

Compliance coordination

HIPAA knowledge

Data reporting

Project management

Interpersonal skills

Confidentiality

Time management

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Data entry

WordPerfect

Job description

Excelsia Injury Care seeks a regional operations leader with a strong background in supervising medical office teams. You will travel 100% across the Greater Baltimore Market, ensuring smooth office operations, regulatory compliance, and coordinated logistics for meetings and audits.

You will hire and develop nonclinical staff, monitor KPIs, and provide leadership with data-driven insights to improve operational health and performance.