Regional Operations Director

CyrusOne; Sterling (IL); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid time off

Holidays

Job summary

CyrusOne is seeking a Regional Operations Director to lead facility operations across all data centers in the region. You will manage internal and external teams, supervise staff, and drive service delivery for key accounts with strong emphasis on customer experience and operational excellence.

Responsibilities include overseeing environmental, capacity, asset, security, and regulatory processes, plus budgeting, reporting, and continuous improvement.

Qualifications

• 7+ years’ experience in managing critical facilities, preferably in a data center environment.
• 10+ years supervisory or personnel management experience.
• Bachelor’s Degree in Computer Science, Business Administration or related field (equivalent work experience may be substituted for degree).
• Demonstrates strong customer service skills and takes ownership of the customer experience.
• Can proactively identify potential customer issues; communicate them to appropriate parties and resolve.
• Ability to develop and document procedures and train personnel on the procedures.
• Ability to work well under pressure and manage multiple concurrent priorities.
• Strong work ethic and commitment to operational excellence and process improvement.
• Excellent organizational, time management, communication and leadership skills.
• Ability to work well with all levels of people within the organization.
• Takes ownership for business performance.

Responsibilities

• Oversee facility operations teams of all data centers in the region, managing internal and external resources.
• Provide Implementation Management support for key accounts to ensure service delivery.
• Manage employee lifecycle: recruitment, reviews, training, and performance actions.
• Review customer contracts and orders; ensure adherence to terms.
• Coordinate with vendors and monitor project costs for implementations.
• Set up environmental monitoring and manage day-to-day air, power, fire, and access operations.
• Lead capacity and asset management reporting; ensure KPI visibility and accuracy.
• Produce daily shift reports and periodic performance reports.

Education

Bachelor’s Degree in Computer Science, Business Administration or related field

10+ years supervisory or personnel management experience

7+ years’ experience in managing critical facilities

Strong customer service skills and ownership of customer experience

Tools

Leadership

Job description

The Regional Operations Director oversees facility operations teams of all data centers throughout the region by managing both internal and external resources and ensuring proper practices and procedures to provide an exceptional customer experience each day for every customer. The Director will also provide Implementation Management support for certain key accounts to ensure successful service delivery.

What You Will Do:

Management of the Facilities

• Employee Management including recognition, reviews, career development, corrective actions and scheduling
• Interviewing and hiring new employees
• Employee training and training updates
• Maintain Operations Policies, Procedures and Guidelines.

Support

• Work with the Manager of Implementations to assure smooth implementations for the customer
• Review all terms and conditions of customer contracts and orders
• Serve as Implementation Manager for certain key accounts to ensure successful service delivery. Follow CyrusOne processes on tracking and reviewing project costs, submitting PO requests, coordinating with vendors, reporting on project health, etc.

Customer Environmental Services Management

• Create and deliver scopes of work for environmental consulting
• Work with Sales to deliver Environmental services proposals
• Work with the Operations to assure peer to peer connectivity and monitoring is in place for delivered services
• Support of Phase 6
• Work with the Vice President of Data Center Operations to assure that environmental issues are handled and communicated correctly to customers
• Set up and maintain environmental monitoring solutions for all managed facilities within the NOCC

Environmental Management

• Manage day to day operations of Air (Production & Distribution), Power, Fire, and Access
• Proactively develop and implement maintenance activities
• Report on all SLA required activities

Capacity Management

• Maintain status and future status reporting on all capacity thresholds within the facility

Access Management

• Work with the Security Manager to assure all access points are monitored and controlled
• Manage all security issues to resolution and conduct post mortems for future assurance
• Create access levels for new clients, assign access levels to vendors, monitor equipment leaving facility and generally oversee all aspects of Security Facility Operations Assurance
• Manage all sub-contractor agreements for maintaining the building

Asset Management

• Management of our asset tracking processes, and systems
• Reporting on Assets for customers and internal

Daily reporting and communication

• Data Policing for all Reporting of Operational KPIs
• Administering Daily Shift Reporting
• Generate periodic reports

Regulatory compliance Management

• Updates for our Business Continuity Planning
• Perform SAS 70 Re-occurring audits
• Updates and Training for our Facility Operations Handbook
• Perform SOX Audits
• Perform SOC 2 Audits

Problem Resolution

• Customer Issue Resolution Owner
• Verification and analysis of alerts
• Post mortems on all customer complaints.

Customer Communication

• Emergency Action Communication – Creation for Validation.
• Signoff Point for Customer Transition from Engagements to Operations
• Customer Concerns discussions

Budgeting and Forecasting

• Responsible for generating and adhering to annual OpEx budget
• Responsible for generating and adhering to annual CapEx budget
• Create, submit, and present capital project budget requests to the Capital Committee

Manage strategic initiatives on behalf of the company

• Set forth the vision and roadmap for achievement
• Develop and organize the team to fulfill the roadmap
• Monitor and manage activities associated with fulfilling the vision
• Performs other duties as assigned

What We Are Looking For:

• 7+ years’ experience in managing critical facilities, preferably in a data center environment

• 10+ years supervisory or personnel management experience

• Bachelor’s Degree in Computer Science, Business Administration or related field (equivalent work experience may be substituted for degree)

• Demonstrates strong customer service skills and takes ownership of the customer experience

• Can proactively identify potential customer issues; communicate them to appropriate parties and resolve

• Ability to develop and document procedures and train personnel on the procedures

• Ability to work well under pressure and manage multiple concurrent priorities

• Strong work ethic and commitment to operational excellence and process improvement

• Excellent organizational, time management, communication and leadership skills

• Ability to work well with all levels of people within the organization

• Takes ownership for business performance

Work Environment:

• Work Schedule: Monday to Friday, with on-call responsibilities for emergencies and critical issues.
• 15% Travel required
• Fast paced environment
• Physical Demands: Must be able to lift 50 pounds

Why Join Us?:

• Bepart of the rapidly growing data center industry powering the world’s digital infrastructure
• Collaborative environment focused oncommitment, accountability,respectandexcellence
• Comprehensive health, dental, and vision insurance plans, life and disability insurance,access to mental health resources and employeeassistanceprogram
• Competitive pay, performance bonus,401(k) retirement plan with company match
• Generous paid time off and holidays

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CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.