Senior Facility Manager

CyrusOne; United States; On-site; USD 115,000 - 145,000; Full time

Job summary

CyrusOne is seeking a Senior Facility Manager in Chicago, Illinois, to oversee daily operations of data centers, ensuring exceptional customer service and compliance with standards. The candidate should have a Bachelor's degree in Electrical or Mechanical Engineering and 7+ years managing critical infrastructure.

This role includes responsibilities such as leading engineering teams, managing maintenance programs, and ensuring operational efficiency. The salary ranges from $115,000 to $145,000 annually.

Qualifications

• 7+ years of experience managing critical infrastructure, preferably in a data center.
• 10+ years of supervisory or personnel management experience.
• Strong background in electrical, mechanical, and other critical facility systems.

Responsibilities

• Lead day-to-day operational coordination with on-site engineering teams.
• Oversee preventative and corrective maintenance programs for all assigned facilities.
• Ensure compliance with procedures and standards for vendors.

Skills

Leadership

Customer service mindset

Communication skills

Organizational skills

Time management

Education

Bachelor's degree in Electrical/Mechanical Engineering or related field

Tools

Microsoft Office

Job description

Senior Facility Manager

Under the direction of the Regional Operations Director, oversee the daily operation of data centers and associated critical infrastructure, managing internal and external resources to provide an exceptional customer experience for every customer.

Key Responsibilities

• Lead day‑to‑day operational coordination with on‑site engineering teams.
• Oversee preventative and corrective maintenance programs for all assigned facilities.
• Provide direction and support during operational issues, incidents, or escalations.
• Partner with management on staffing, scheduling, performance reviews, coaching, and training needs.
• Maintain and update all Operations Policies, Procedures, and Guidelines.
• Manage all vendors performing work in the data center and ensure compliance with procedures and standards.
• Oversee asset tracking systems, ensure accurate lifecycle management, and provide asset reports for internal stakeholders and customers.
• Lead the local incident management process from start to closure, ensuring timely and accurate incident documentation, RCA development, and validation of corrective actions.
• Escalate unresolved or repeated issues as required.
• Maintain up‑to‑date reporting on all facility capacity metrics, forecast future capacity needs, and identify required changes or constraints.
• Ensure on‑time delivery of customer build‑outs; manage project work related to Facility Operations including POs, vendor coordination, cost tracking, and reporting.
• Support sales and internal teams in the placement of new customer deployments.
• Serve as the primary point of contact for customer operational needs.
• Lead facility tours for prospective customers, review customer contracts, and represent the company in customer audits.
• Manage all monthly internal and external reporting requirements; collaborate with Finance, Accounting, EH&S, Compliance, Security, and other teams to meet reporting deadlines.
• Maintain Business Continuity Planning documentation and training.
• Support SOX audits, certifications, and compliance initiatives.
• Manage regional OPEX in alignment with approved budgets and create CAPEX plans for equipment upgrades, maintenance, and replacement cycles.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field (equivalent experience may be considered).
• 7+ years of experience managing critical infrastructure, preferably in a data center.
• 10+ years of supervisory or personnel management experience.
• Strong background in electrical, mechanical, and other critical facility systems.
• Excellent verbal and written communication skills.
• Strong leadership and team management experience.
• Exceptional organizational and time‑management skills.
• Ability to thrive under pressure and manage multiple priorities.
• Strong customer‑service mindset with a positive, solutions‑focused attitude.
• Experience developing procedures and training staff.
• Proficiency with Microsoft Office tools.
• Willingness to adjust work hours during emergency events (e.g., hurricanes).
• Availability for after‑hours support when required.
• Travel required.

Work Environment & Physical Demands

Standard office environment with occasional elevated stress. Ability to lift up to 50 lbs. Availability for after‑hours support when required.

Salary

$115,000–$145,000 annually.

Equal Employment Opportunity Statement

CyrusOne is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. Requests for reasonable accommodations will be responded to to assist applicants with applying for positions or submitting a resume.