Regional Operations Director

Mission Pet Health; Reston (VA); On-site; USD 165,000 - 175,000; Full time

Benefits offered by this job

Discounted veterinary care

Online discount platform

Teladoc 24/7 access

Job summary

Mission Pet Health seeks a Regional Operations Director to lead a portfolio of veterinary hospitals across the mid-Atlantic region. You’ll align local teams with network strategy, optimize patient care and business performance, and coach Hospital Managers for long-term growth.

You will own P&L, recruit and develop leaders, elevate client experience, and collaborate with the Regional Medical Director to sustain a high-performing culture in Virginia, MD, and DC.

Qualifications

• Must have multi-site P&L management with financial results
• Proven success recruiting, developing, and retaining leaders
• Strong leadership with a culture of accountability and solution focus
• Excellent communication and conflict-management across diverse audiences
• Experience leading in multi-site veterinary/healthcare or customer-centric retail environments

Responsibilities

• Champion a thriving culture across all hospitals in the region
• Develop future leaders by coaching and career development
• Drive business performance by owning regional P&L and operations
• Build winning teams by strategizing non-DVM recruiting and staffing
• Elevate client experience with processes that support seamless service

Skills

P&L management

Team leadership

Recruiting & development

Communication

Healthcare leadership

Job description

Your Impact as a Regional Operations Director

As a Regional Operations Director, you are a key leader responsible for the success and health of a diverse portfolio of veterinary hospitals. You will serve as the crucial link between local hospital teams and the broader Mission Pet Health network, empowering your teams to achieve excellence in both business performance and patient care.

• Champion a Thriving Culture: You'll partner with your Regional Medical Director to foster a positive, engaged, and high-performing culture across all hospitals in your region.
• Develop Future Leaders: You'll guide the growth of Hospital Managers and their teams, ensuring a strong pipeline of talent through effective coaching, training, and career development.
• Drive Business Performance: You'll have full ownership of the financial health of your region, managing P&Ls to drive revenue growth and optimize operational efficiency.
• Build Winning Teams: You'll lead the strategy for non-DVM recruiting and staffing, ensuring your hospitals have the talent they need to succeed.
• Elevate the Client Experience: You'll set the standard for exceptional client service, ensuring operational processes support a seamless and positive experience for every pet owner.

Region Geography

Preferred Candidate Location

Residence in Virginia/MD/DC is a must to ensure close proximity to hospitals across the region. The ideal candidate will reside within the region to maintain a strong field presence, provide consistent in-person support to hospital teams, and remain closely connected to local market dynamics.

What You'll Bring to the Team

• A proven track record of successful multi-site P&L management, with a keen ability to drive financial results.
• Demonstrated success in recruiting, developing, and retaining high-performing teams, especially in a leadership capacity.
• Exceptional leadership skills with a talent for building a positive, accountable, and solutions-focused culture.
• Excellent communication and conflict management skills, with the ability to tailor messages to diverse audiences.
• Significant experience leading in a multi-site veterinary, healthcare, or customer-centric retail environment.

Salary range of $165,000 to $175,000

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

• Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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