Regional Oncology Office Manager

UPMC; West Mifflin (Allegheny County); On-site; USD 60,000 - 90,000; Full time

Job summary

UPMC Hillman Cancer Center in western Pennsylvania is seeking a dynamic Regional Office Manager to oversee the administrative operations of our network of medical oncology offices. This full-time, on-site role supports Monroeville, West Mif flin, McKeesport, Mercy, Uniontown, and Western Maryland offices and requires regular travel.

In this role you will manage scheduling, templates, supplies, equipment maintenance, and staff training to ensure smooth operations and exceptional patient care

Responsibilities

• Order all supplies and services as needed for this practice, including coordination of clinical area supplies and equipment maintenance.
• Provide and coordinate maintenance on all equipment used by the clinical staff of the department.
• Anticipate scheduling issues when staff are not scheduled.
• Review patient schedules routinely to troubleshoot overbooked clinics and staffing in department areas.
• Ensure the clinical environment is patient-friendly and conducive to staff and physician productivity.
• Apply administrative, Cancer Center, and departmental policies to protect patients, staff and department.
• Coordinate and staff laser templates, ensuring proper patient scheduling.
• Maintain correspondence with the Practice Manager concerning personnel, supplies, and patient issues.
• Develop and maintain a patient-centric culture aligned with consumerism initiatives and patient access.
• Monitor and meet practice benchmarks for scheduling and patient access; provide back-up coverage as needed for vacancies and volume changes.
• Cover all regional positions on-site or remotely as needed (Office Assistant, Scheduling Coordinator, Financial Counselor/Coordinator, Office Coordinator).
• Support Regional Manager and Practice Manager with staff training, process updates, systems changes, and compliance as a systems super user (ARIA, Epic, Nuance, ProFee).

Tools

ARIA

Epic

Nuance

ProFee

Job description

UPMC Hillman Cancer Center in western Pennsylvania is seeking a dynamic Regional Office Manager to oversee the administrative operations of our network of medical oncology offices. This full-time, on-site role supports Monroeville, West Mif flin, McKeesport, Mercy, Uniontown, and Western Maryland offices and requires regular travel.

In this role you will manage scheduling, templates, supplies, equipment maintenance, and staff training to ensure smooth operations and exceptional patient care