REGIONAL OFFICE RECEPTIONIST

State of Illinois; Mount Vernon (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

The State of Illinois is seeking a Regional Office Receptionist for the Department of Children and Family Services. This role involves performing clerical services, answering phones, and greeting visitors. Ideal candidates will possess strong organizational and communication skills, and will play a vital role in supporting the department's operations.

Benefits

Competitive compensation plan

Excellent benefits

Pension program

Qualifications

• Requires knowledge equivalent to completion of high school.
• Requires 2 years of office experience.
• Ability to keyboard accurately at 45 wpm.

Responsibilities

• Serves as a Regional Office Receptionist.
• Answers all incoming calls and screens callers.
• Greets visitors and directs walk-ins.

Skills

Organizational skills

Communication skills

Keyboarding

Education

High school diploma

Job description

Join to apply for the REGIONAL OFFICE RECEPTIONIST role at State of Illinois

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Join to apply for the REGIONAL OFFICE RECEPTIONIST role at State of Illinois

This range is provided by State of Illinois. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Requisition ID: 47113

Closing Date: 06/17/2025

Agency: Department of Children and Family Services

Class Title: OFFICE ASSOCIATE - 30015

Skill Option: Keyboarding

Bilingual Option: None

Salary: Anticipated Starting Salary (Effective 7/1/25) $4,004/month; Full Salary Range $4,004 - $5,245/month

Job Type: Salaried

Category: Full Time

County: Jefferson

Number of Vacancies: 1

Bargaining Unit Code: RC014

Merit Comp Code

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as a Regional Office Receptionist. Under direction, this position will perform complex clerical services for professional staff in the assigned office, answer phones, and greet visitors. This position provides a great opportunity for someone who is detail oriented and interested in playing a supporting role in the Department's operations. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong communication skills. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

Essential Functions

• Serves as a Regional Office Receptionist
• Answers all incoming calls and screens callers to determine nature of request, many of which may be hostile
• Greets visitors and directs walk-ins to appropriate offices and resources
• Orders and distributes forms from Central Stores
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
  
  

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school
• Requires 2 years of office experience
• Requires ability to keyboard accurately at 45 wpm
  
  

Conditions of Employment

• Requires ability to pass a background check.
• All conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
  
  

About The Agency

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.

Work Hours: Monday-Friday 8:30am-5:00pm

Work Location: 321 Withers Dr Mount Vernon, IL 62864-8175

Agency Contact: Lily Koehl

Email: [e-mail]

Posting Group: Office & Administrative Support

PUC #: 90693076

This position DOES NOT contain "Specialized Skills" (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the "Apply" button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.

The Main Form Of Communication Will Be Through Email. Please Check Your "junk Mail", "spam", Or "other" Folder For Communication(s) Regarding Any Submitted Application(s). You May Receive Emails From The Following Addresses

• [e-mail]
• [e-mail]
  
  

Nearest Major Market: Mount Vernon

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Administrative and Support Services

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