Regional Office Operations Leader

BCLP; Seattle (WA); On-site; USD 170,000 - 205,000; Full time

Job summary

BCLP is seeking a Regional Office Administrator to lead the general administration and day-to-day operations of multiple offices in Washington. You will oversee staffing, onboarding, budgeting, facilities, and the delivery of efficient administrative support, while supervising Legal Practice Assistants and other staff.

You will partner with senior leadership to implement firm strategies, manage budgets, and ensure service levels across the regional offices, including travel up to 25% and

Qualifications

• Bachelor's degree in business or related field preferred.
• 5+ years supervisory experience required.
• Experience managing office operations, annual budgets, facilities and building services, and multidisciplinary administrative or legal support teams.
• 5-7 years of experience with a law firm or other professional services firm strongly preferred.
• Ability to travel up to 25%.

Responsibilities

• Manage overall office operations, including staffing, onboarding new employees, and provide administrative leadership to obtain office goals.
• Manage and resolve problems as they arise.
• Establish and maintain effective day-to-day operating rhythms, including regular communication with office leadership and support teams, review of staffing and service needs, and timely escalation of operational risks and resource constraints.
• Foster positive relationships with attorneys and staff, assist with attorney onboarding and work with leadership across the firm to implement new firm strategies and efficiencies.
• Provide direct supervision, coaching, workload oversight, and performance management for Legal Practice Assistants, administrative staff, general services personnel, receptionists, office coordinators, and other legal support staff.
• Collaborate with firm management to implement and communicate firm policies and procedures; recommend and implement policies, procedures, and strategies to maximize operational efficiency.
• Oversee day-to-day facilities management, including maintenance and repair, space planning; maintain relationships with the landlord, building management, and parking garages.
• Coordinate with the Office Managing Partner(s) to provide management support in the areas of attorney recruiting, retention, client billing.
• Develop, manage, and monitor annual operating, overtime, and capital budgets for assigned offices. Prepare budget assumptions and forecasts, track actual spending against budget, explain variances, identify cost-management opportunities, and review and approve office invoices and expense reimbursement requests in accordance with firm policy.
• Manage Legal Practice Assistant and administrative support assignments and staffing ratios to ensure attorneys and business professionals receive consistent support.
• Lead workforce planning and the interviewing, selection, hiring, onboarding, training, development, engagement, and retention of Legal Practice Assistants, administrative staff, general services, reception, office coordination, and other assigned support teams.
• Identify performance strengths and weaknesses and provide feedback.

Skills

Leadership

Staffing management

Budgeting

Office operations

Communication

Relationship building

Time management

Problem solving

MS Office

Education

Bachelor's degree in business or related field

5+ years supervisory experience

5-7 years in a law firm or professional services firm

Job description

BCLP is seeking a Regional Office Administrator to lead the general administration and day-to-day operations of multiple offices in Washington. You will oversee staffing, onboarding, budgeting, facilities, and the delivery of efficient administrative support, while supervising Legal Practice Assistants and other staff.

You will partner with senior leadership to implement firm strategies, manage budgets, and ensure service levels across the regional offices, including travel up to 25% and