Regional Office Manager

Encore Rehabilitation, Inc.; Biloxi (MS); On-site; USD 50,000 - 70,000; Full time

Job summary

Encore Rehabilitation Services is seeking a Regional Office Manager to oversee front office operations across facilities in the designated region. This non-licensed role supports supervision of office staff and ensures adherence to Encore’s policies and procedures.

Responsibilities include training, audits, AR and co-pay oversight, and coordination with Clinical Directors and the Director of Reimbursement to maintain efficient clinic operations.

Qualifications

• Education: Must have completed the twelfth grade level of school.
• Business degree desired.
• Experience: Previous experience in Medical Office Management.
• Demonstrate adequate knowledge and understanding of computer operations and software applications.

Responsibilities

• Review front office operations at each facility within region, to include training and assistance to Clinical Director with supervision of staff.
• Assists Clinical Directors with yearly evaluation of staff, interviews and employee dismissals if requested.
• Periodically holds regional training meetings with Clinic Coordinators to improve training and facilitate improved operations.
• Regular meetings with Clinical Directors to go over their facilities audit results and accounts receivable reports.
• Report findings of all meeting, audits and problems to supervisor in written form, report any unusual findings or difficulties with accounts to the Director of Reimbursement.
• Troubleshoot computer problems and find resolutions; monitor computers for maintenance and policy compliance.
• Provide training and assist the Director with interviewing, hiring and discipline of office staff when needed.

Education

High school diploma

Business degree desirable

Job description

Regional Office Manager

Job Description/Summary

PRIMARY FUNCTION

The Regional Office Manager is a non-licensed worker who has completed an on-the-job training program. The primary function of the Regional Office Manager is to help facilitate efficient operations of the front offices in designated region, ensuring that each facility is following Encore’s policies and procedures. Assist the Regional Vice President and Clinical Directors with supervision of general office operations and personnel in each facility within their region.

RESPONSIBLE FOR

Identify and address problems in each facility to ensure accurate and efficient operation of the facility. Periodically review clerical staff’s job performance in each location. Assist in opening and set up of new facilities when necessary. Help facilitate training and coverage for clerical staff in the clinics. Performs facility audits on a regular basis, oversees facilities AR and co-pay sheets. Assists with EOM report generation.

SPECIAL DEMANDS

Accept responsibility and respect authority: Demonstrate good judgement and efficient decision making skills. Able to work under pressure and able to accept constructive criticism. Hold in confidence employee files and medical records of all patients. Able to work with individuals of all ages and backgrounds. Must have ability to communicate effectively with supervisors and staff.

QUALIFICATIONS

Education: Must have completed the twelfth grade level of school. Business degree desired.

Experience: Previous experience in Medical Office Management. Demonstrate adequate knowledge and understanding of computer operations and software applications.

SUPERVISION

Works under the direct supervision of the Director of Reimbursement.

WORK PERFORMED

Management:

Review front office operations at each facility within region, to include training and assistance to Clinical Director with supervision of staff. Assists Clinical Directors with yearly evaluation of staff, interviews and employee dismissals if requested. Periodically holds regional training meetings with Clinic Coordinators to improve training and facilitate improved operations. Regular meetings with Clinical Directors to go over their facilities audit results and accounts receivable reports. Report findings of all meeting, audits and problems to supervisor in written form, report any unusual findings or difficulties with accounts to the Director of Reimbursement.

Computer:

Troubleshoot computer problems and find resolutions. Monitor computers for regular maintenance and compliance to Encore’s computer policy regarding usage and downloading of software. Ensure virus protection is working, being utilized and updated.

Personnel:

When possible fill in and assist clinic staff as needed due to illness, vacation, or when job load necessitates for any reason. Assist staff when needed and help them to facilitate efficient running of their facility. Provide training and assist the Director with interviewing, hiring and discipline of office staff when needed.

Daily Tasks:

Ensure that all facilities within designated region are adhering to all of Encore’s Business Policies and Procedures. Assist Clinical Director with troubleshooting various office problems and facilitate solutions. Assist Regional Vice President with opening and acquiring of new facilities, to include initial setup of front office and staff training. Supervises management of daily operations at “home base” location. Work as a liaison between the CBO and Clinics. Timely and accurate completion of clinic EOM reports. Monitor progress toward Focus Factor goals, and addresses any problems within clinic preventing achievement of these goals. Provide monthly summary of Focus Factor findings to Regional Vice President and Supervisor.

Other Duties:

As assigned by the Director of Reimbursement.