Regional Office Experience Leader

H&R Block, Inc.; West Chester (Chester County); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life‑long learning & development

Job summary

H&R Block, Inc. is seeking an Area Experience Leader to oversee 4–6 retail offices, driving a consistent, high‑quality client experience.

You’ll coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with active in-office leadership to deliver strong business results. You will own office readiness, staffing, facilities, and day‑to‑day operations while identifying trends and addressing gaps to strengthen execution and client outcomes across

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes.
• Experience delivering consultative client experience and leading through change.

Responsibilities

• Own 4–6 offices to deliver a consistent client experience with clear expectations for service and execution.
• Coach Tax Professionals and Client Service Professionals to elevate client outcomes and performance.
• Balance strategic oversight with hands-on leadership across offices and day-to-day operations.
• Lead staffing, facilities, compliance, and daily operations to ensure office readiness.
• Monitor performance, drive revenue and business results, and optimize client acquisition and retention.

Skills

Leadership

Coaching

Client-centric mindset

Data interpretation

Communication

Problem solving

Travel readiness

Education

Bachelor's degree

Job description

H&R Block, Inc. is seeking an Area Experience Leader to oversee 4–6 retail offices, driving a consistent, high‑quality client experience.

You’ll coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with active in-office leadership to deliver strong business results. You will own office readiness, staffing, facilities, and day‑to‑day operations while identifying trends and addressing gaps to strengthen execution and client outcomes across