Regional Office Experience Leader

H&R Block; Highlands Ranch (CO); On-site; USD 59,000 - 70,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and deliver an excellent client experience. You will coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership to ensure readiness, staffing, facilities, and compliance across locations.

You will own revenue, growth, and operational performance across offices, using data to drive improvements while maintaining strong in-person leadership and

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit environments with performance accountability.
• Strong client-centric mindset with consultative client experience.
• Ability to manage multiple locations and staff scheduling.

Responsibilities

• Oversee 4–6 offices, ensuring consistent client experience and standards.
• Coach Tax Professionals and Client Service Professionals for strong performance.
• Balance strategic oversight with in-office leadership and execution.
• Ensure staffing, facilities, compliance, and day-to-day operations.
• Monitor metrics, drive revenue growth, and improve business results.
• Identify patterns, address gaps, and develop bench talent.
• Lead in travel across offices to maintain a strong presence.

Skills

Leadership

Client-centric mindset

Coaching

Strategic oversight

Communication

Problem-solving

Data interpretation

Travel readiness

Labor management

Independent judgment

Education

Bachelor's degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and deliver an excellent client experience. You will coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership to ensure readiness, staffing, facilities, and compliance across locations.

You will own revenue, growth, and operational performance across offices, using data to drive improvements while maintaining strong in-person leadership and