Regional Office Experience Leader

H&R Block, Inc.; Brighton (CO); On-site; USD 59,000 - 70,000; Full time

Job summary

H&R Block seeks a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistently high-quality client experience and strong operational execution. You will mentor Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expert guidance with a welcoming, confident in-office presence.

You will own office readiness, staffing, facilities, compliance, and day-to-day operations, driving revenue, growth, and performance across locations while

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in multi-unit environments.
• Strong client-centric mindset with consultative experience.
• Able to travel frequently between offices.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices.
• Evaluate execution quality and client impact across locations to reinforce strengths and close gaps.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations and coaching for performance.
• Provide coaching informed by observed behaviors and results to strengthen team execution.
• Identify patterns across offices and develop bench strength for high-potential talent.

Skills

Leadership

Client experience

Coaching

Operations management

Travel readiness

Education

Bachelor’s degree or equivalent

Job description

H&R Block seeks a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistently high-quality client experience and strong operational execution. You will mentor Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expert guidance with a welcoming, confident in-office presence.

You will own office readiness, staffing, facilities, compliance, and day-to-day operations, driving revenue, growth, and performance across locations while