Regional Office Experience Leader

H&R Block; Waldorf (MD); On-site; USD 65,000 - 81,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life and work balance support

Job summary

H&R Block is seeking a Multi-Office Leader to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience and strong operational execution across locations.

You will coach Tax Professionals and Client Service Professionals, set clear expectations, and monitor performance to drive revenue and client outcomes. This hands-on leader will manage staffing, facilities, compliance, and daily operations across offices.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi-unit retail, service, or operations environment.
• Strong client-centric mindset and ability to coach and hold teams accountable.
• Ability to drive business results while managing day-to-day operations across locations.
• Willingness to travel frequently between offices and adapt to varying schedules.

Responsibilities

• Own delivery of a consistent client experience across 4-6 offices.
• Evaluate execution quality and client impact across locations.
• Lead and coach Tax Professionals and Client Service Professionals.
• Oversee staffing, facilities, compliance, and daily operations.
• Monitor performance metrics and drive revenue and business results.

Skills

Leadership

Team coaching

Client experience

Operational excellence

Staffing / scheduling

Education

Bachelor’s degree

Job description

H&R Block is seeking a Multi-Office Leader to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience and strong operational execution across locations.

You will coach Tax Professionals and Client Service Professionals, set clear expectations, and monitor performance to drive revenue and client outcomes. This hands-on leader will manage staffing, facilities, compliance, and daily operations across offices.