Regional Office Experience Lead

H&R Block; Franklin Park (IL); On-site; USD 59,000 - 74,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) Plan

Job summary

H&R Block seeks an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You’ll lead Tax Professionals and Client Service Professionals, coaching teams to deliver expert guidance and welcoming service while balancing strategic goals and hands-on leadership.

You will own office readiness, staffing, facilities, compliance, and daily operations, travel between offices, and drive revenue, growth, and performance across the

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years experience leading teams in multi-unit environments with performance accountability.
• Strong client-centric mindset with consultative experience.
• Proven ability to coach, develop, and hold teams accountable.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices, with disciplined execution.
• Evaluate execution quality and client impact across locations to drive improvement.
• Lead and coach Tax Professionals and Client Service Professionals to strong performance.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and implement actions to improve results and client satisfaction.

Skills

Client centric

Leadership

Coaching

Change management

Data interpretation

Communication

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block seeks an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You’ll lead Tax Professionals and Client Service Professionals, coaching teams to deliver expert guidance and welcoming service while balancing strategic goals and hands-on leadership.

You will own office readiness, staffing, facilities, compliance, and daily operations, travel between offices, and drive revenue, growth, and performance across the