Regional Office Coordinator

Rodeo Dental; Mission (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Rodeo Dental is seeking a Regional Coordinator to oversee day-to-day operations across multiple offices, drive improvements, and lead teams toward optimal patient experiences. You will coach Office Leaders, monitor metrics, and advance The Perfect Appointment while traveling regionally.

The role requires strong leadership, bilingual Spanish/English capabilities, and a Texas dental assistant license. Flexible schedule with evenings/weekends and collaboration with HR and Training Leaders are

Qualifications

• At least 3 years of experience in a dental office leader role.
• Experience overseeing more than one dental practice.
• Experience supporting all dental specialties.
• Proficient at multitasking and prioritizing competing priorities.
• Able to drive operational improvements.
• Analytical, critical thinking and problem solving skills.
• Evidence of successfully training and developing staff.
• Capable of leading meetings and soliciting/vetting ideas across offices.
• Possesses strong leadership, interpersonal, and relationship-building skills.
• Strong and effective communication skills.
• Ability to analyze and take action on operational metrics that produce results.
• Knowledge of developing and implementing action plans to achieve successful performance.
• Bilingual in Spanish and English is required.
• Texas Candidates must have a valid Registered Dental Assistant License

Responsibilities

• Develop and implement programs for operational and team morale improvement.
• Work with Operations Excellence Training Leader to provide training in underperforming areas.
• Implement goals and effectively monitor progress.
• Reinforce policies, procedures and guidelines for ethical conduct.
• Perform random chart audits for compliance and front office processes.
• Report potential risks to the Regional Operations Leader to align with best practices.
• Promote teamwork between doctors and staff on assignments and priorities.
• Mentor office leaders regarding patient flow, care and RCM workflows.
• Partner with HR and Office Leaders to ensure training is adhered to and onboarding new members.
• Solve problems related to patient schedules, staff schedules and doctor workflow.

Skills

Leadership

Multitasking

Analytical thinking

Problem solving

Staff development

Communication

Bilingual (Spanish/English)

Change management

Education

Registered Dental Assistant License (Texas)

Job description

We are Rodeo!
Rodeo Dental & Orthodontics is one of the fastest growing, multi-specialty dental groups in the country.
The company’s team of 100+ award-winning doctors provide a full range of general dentistry, orthodontics, endodontics, oral surgery, and board-certified pediatric dental services Rodeo locations throughout the United States.

JOB OVERVIEW:

The Regional Coordinator is responsible for overseeing operational excellence, providing leadership and direction as well as serving as a coach/mentor The Regional Coordinator is responsible for the day-to- day operations of all assigned offices in addition to fostering a culture of
collaboration. The Regional Office Coordinator works closely with all Office Leaders of their assigned region to achieve targeted goals while promoting an optimal patient experience and ensuring the execution of The Perfect Appointment.

REPORTS TO:

Regional Operations Leader

SCHEDULE:

This position requires a flexible schedule that may require extended
hours as business requires – including evenings and weekends.

QUALIFICATIONS:

• At least 3 years of experience in a dental office leader role
• Experience with overseeing more then one dental practice
• Experience supporting all dental specialties
• Proficient at multitasking and ability to prioritize competing priorities
• Able to drive operational improvements
• Analytical, critical thinking, and problem solving skills
• Evidence of successfully training and developing staff
• Capable of leading meetings and soliciting/vetting ideas across offices
• Possesses strong leadership, interpersonal, and relationship‐building skills
• Strong and effective communication skills.
• Ability to analyze and take action on operational metrics that produce results
• Knowledge of developing and implementing action plans to achieve successful
  performance.
• Bilingual in Spanish and English is required
• Texas Candidates must have a valid Registered Dental Assistant License

ESSENTIAL FUNCTIONS:

• Develop and implement programs for operational and team morale improvement
• Work with Operations Excellence Training Leader to provide training in
  underperforming areas.
• Implement goals and effectively monitor progress.
• Reinforce policies, procedures and guidelines for ethical conduct.
• Perform random chart audits for compliance and front office processes.
• Report any potential risks or other types of relevant information to the Regional
  Operations Leader to ensure office activities are aligned with expected business
  practices, including The Perfect Appointment.
• Promote teamwork and respect between doctors and staff regarding work
  assignments, clinical priorities and performance issues of office staff members.
• Partner with the Operations Excellence Training Leader and HR Business Partner
  to ensure formal training is adhered to and remains consistent, as well as
  onboarding new team members.
• Mentor office leaders regarding patient flow, patient care, and RCM workflows.
• Partner with Office Leaders to solve problems , including but exclusive to: patient
  schedules, staff schedule. doctor workflow, perfect appointment, employee
  engagement, coordination of specialty services, etc.
• Facilitate the achievement of expected organizational results in conjunction with
  doctors and operational leadership.

PHYSICAL REQUIREMENTS:

• Ability to regionally travel up to 40% to ensure visibility across all assigned offices
• Prolonged sitting and standing as needed
• Ability to lift up to 20 lbs

NOTE:

A review of this description has excluded the marginal functions of the position
that are incidental to the performance of fundamental job duties. All duties and
requirements are essential job functions.
This job description in no way states or implies that these are the only duties to
be performed by the Associate occupying this position. Associates will be
required to perform any other job-related duties assigned by their supervisor.

EEO Statement:

Rodeo Dental is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. Rodeo Dental is and equal opportunity employer and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success

Rodeo Dental is also proud to be a pioneering certified B Corporation in the dentistry industry! As a certified B Corporation (B for Benefit) Rodeo strives to meet the highest standards for social and environmental performance, transparency, and accountability.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.