Regional Multi Family Property Operations Manager

Defined Property Management; Santa Monica (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Ground-floor startup opportunity

Growth potential

Collaborative work environment

Job summary

Defined Property Management is seeking a Regional Multifamily Property Operations Manager to oversee daily operations across a portion of our multifamily portfolio in the Greater Los Angeles area. You will lead property management teams, optimize performance, and drive onboarding of new properties onto our platform.

The role requires 5+ years in property management operations, strong leadership and problem-solving, and comfort working in a startup environment with accountability.

Qualifications

• At least 5 years of experience in property management operations.
• Strong leadership and people management skills.
• Hands-on knowledge of property management platforms (AppFolio is a plus).
• Exceptional problem-solving, organizational, and communication skills.
• Ability to thrive in a startup environment with minimal oversight and high accountability.
• Passion for delivering exceptional service to residents and property owners.
• Experience with property onboarding and process improvement is highly desirable.

Responsibilities

• Oversee daily operations of a portion of a 2,000-unit multifamily portfolio in the Greater Los Angeles area.
• Lead property management teams to ensure operational excellence, efficiency and service quality.
• Develop deep understanding of each property to optimize performance.
• Manage onboarding of new properties into our management platform.
• Build, mentor, and manage a high-performing operations team.
• Identify and implement best practices and operational improvements across the portfolio.
• Collaborate with leadership to set and execute strategic goals.
• Represent Defined Property Management internally and externally.

Skills

Leadership

People management

Problem-solving

Communication

Startup experience

Tools

AppFolio

Job description

As our Regional Multifamily Property Operations Manager, you will be a cornerstone of our leadership team, responsible for overseeing the day-to-day operations of our portfolio. This senior-level role is perfect for someone with a strong multifamily operations background, exceptional people management skills, and the ability to thrive in a startup environment.

You will play a pivotal role in shaping the success of Defined Property Management, ensuring our properties are expertly managed and our residents receive unparalleled service. You will also lead the onboarding of new properties onto our property management platform as we grow and expand.

Key Responsibilities:

• Oversee the daily operations of portion of a 2,000-unit multifamily portfolio across the Greater Los Angeles area.
• Lead property management teams to ensure operational excellence, efficiency, and a high level of service.
• Develop a deep understanding of each property in the portfolio to optimize performance.
• Manage the onboarding process for new properties, including integration into our property management platform.
• Build, mentor, and manage a high-performing operations team, fostering a collaborative and motivated culture.
• Identify and implement best practices and operational improvements across the portfolio.
• Collaborate with the leadership team to establish and execute strategic goals.
• Act as a key representative of DPM, both internally and externally.

Qualifications:

• At least 5 years of experience in Property management operations, with a proven track record of success.
• Strong leadership and people management skills, with experience leading diverse teams.
• Hands-on knowledge of property management platforms (experience with AppFolio is a plus).
• Exceptional problem-solving, organizational, and communication skills.
• Ability to thrive in a startup environment with minimal oversight and a high degree of accountability.
• A passion for delivering exceptional service to residents and property owners alike.
• Experience with property onboarding and process improvement is highly desirable.

What We Offer:

• A ground-floor opportunity to help build and shape a startup property management company.
• A chance to join a passionate team and work on meaningful projects with real impact.
• Growth potential within the company as we expand.
• A collaborative, fun, and forward-thinking work environment.