Regional Medical Staff Services Administrator

AMN Healthcare Leadership Solutions | B.E. Smith; Hilo (HI); On-site; USD 135,000 - 165,000; Full time

Job summary

AMN Healthcare Leadership Solutions | B.E. Smith is seeking a Regional Medical Staff Services Administrator for the East Hawaii region, based in Hilo.

The role oversees credentialing, payor enrollment, peer review, and regulatory compliance within a seven-person team, reporting to the Regional CHRO. The ideal candidate has a decade in medical staff services, with at least five in leadership, and CPCS/CPMSM credentials within 12 months.

Qualifications

• Bachelor's degree required.
• Experience leading medical staff services and credentialing teams.
• Knowledge of regulatory standards and credentialing operations.

Responsibilities

• Oversee the operational function of the Medical Staff Department including credentialing, payor enrollment, peer review, and compliance with regulations.
• Report to the Regional Chief Human Resources Officer and supervise seven direct reports.
• Lead daily operations, drive process improvements, and establish KPIs.
• Benchmark best practices, support policy development, and partner with employed providers and physician leadership.
• Demonstrate collaborative leadership in a unionized environment and ensure patient and staff experience are prioritized.

Skills

Leadership

Communication

Policy development

Team management

Credentialing

Education

Bachelor's degree

Job description

Job Description & Requirements

Regional Medical Staff Services Administrator

StartDate: ASAP Available Shifts: - Pay Rate: $135000.00 - $165000.00

Become the next Medical Staff Service Administrator for a well-known organization located in the Easten Hawaii Region

The Position

• The Regional Medical Staff Services Administrator will be responsible for overseeing the operational function of the Medical Staff Department including credentialing, payor enrollment, peer review, and ensuring compliance with all relevant regulations and standards.
• Reporting to the Regional Chief Human Resources Officer, this leader will oversee a team of seven direct reports.
• Key responsibilities include leading the daily operations of the department, driving process improvements, establishing and tracking key performance metrics, benchmarking industry best practices, supporting ongoing medical staff policy development, and partnering closely with employed providers and physician leadership.
• The ideal candidate will be a collaborative and operationally savvy leader with deep knowledge of medical staff services and credentialing operations. They will have demonstrated success leading high-performing teams, improving departmental processes, and influencing change within a unionized environment. Strong communication skills and commitment to both patient and staff experience will be essential.

Requirements

• Bachelor's degree required.
• Certification as a Certified Provider Credentialing Specialist (CPCS) or Certified Professional Medical Services Management (CPMSM) is required within 12 months of hire.
• Minimum of 10 years of experience in medical staff services within a healthcare setting, including at least 5 years in a leadership role; director-level experience is preferred.

Compensation Range

• The base salary range for this position is $135,000 to $165,000 annually. In addition, a leader may be eligible for other benefits, including but not limited to health insurance coverage, retirement benefits, and bonuses. The total compensation for the finalist selected for this role will be determined based on various factors, including but not limited to scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The base salary range listed above is a good faith determination of potential base compensation at the time of this job advertisement and may be modified in the future.

The Organization

• Serving as the Big Island's leading provider of inpatient and outpatient care, Hilo Medical Center delivers a comprehensive range of healthcare services to East Hawai‘i residents.
• Hilo Medical Center is a 20-acre campus consisting of 275 beds across its acute care hospital, behavioral health unit, and long-term care facility.
• The organization is supported by a medical staff of more than 250 physicians, physician assistants, and advanced practice registered nurses representing more than 30 specialties.
• As a Level III Trauma Center, the hospital operates one of Hawaii's busiest emergency departments, providing 24-hour care to more than 43,000 patients annually.
• Through a $100 million public-private investment—including $50 million from the State of Hawai?i and a transformational $50 million gift from Marc and Lynne Benioff—the organization is expanding patient capacity with 55 additional beds, a new intensive care unit, and a state-of-the-art family birthing center, positioning the hospital for continued growth and enhanced patient care.

The Community

• Home to more than 43,000 residents, Hilo offers a unique blend of Hawaiian culture, local charm, vibrant art galleries, museums, restaurants, and locally owned shops.
• Outdoor enthusiasts enjoy year‑round access to surfing, kayaking, stand‑up paddleboarding, outrigger canoeing, hiking, snorkeling, and countless opportunities to explore Hawaii's natural beauty.
• Surrounded by lush rainforests, waterfalls, black sand beaches, and majestic volcanoes, Hilo enjoys a tropical climate and breathtaking scenery unlike anywhere else in the world.
• While Hilo offers an exceptional quality of life and close‑knit community, candidates will be most successful if they appreciate island living and the unique lifestyle that comes with residing in a more rural location.

Facility Location

The largest community on the largest island in Hawaii, Hilo offers the best of the tropical wonders of the Rainbow State. Here you’ll find abundant parks and beaches, tropical botanical gardens, museums, the area’s leading university and astronomy center, and much more. The natural wonder of active volcanoes is just minutes away at Hawai'i Volcanoes National Park.

Job Benefits

About the Company

At AMN Healthcare, we strive to be recognized as the most trusted, innovative, and influential force in helping healthcare organizations provide quality patient care that continually evolves to make healthcare more human, more effective, and more achievable.

Operations, Director