Regional Manager - Security

Sunstates Security; Seattle (WA); On-site; USD 144,000 - 176,000; Full time

Benefits offered by this job

Vehicle allowance

Annual performance-based bonus (10%)

Growth component bonus for regional BD

Medical, dental & vision insurance

401k with company match

Paid time off

Tuition assistance

Life insurance

Job summary

Sunstates Security is seeking a Regional Manager for the Seattle market to lead operations, client relationships, and staff development within a defined regional portfolio. The ideal candidate demonstrates proven leadership, a service-focused mindset, and strong relationships with clients and employees.

The role offers a full compensation package up to $160,000 per year, including salary, vehicle allowance, and bonuses, plus comprehensive benefits such as medical/dental/vision, 401(k) with

Qualifications

• Bachelor's degree in Criminal Justice, Business Administration, or related field preferred.
• 8+ years of management-related experience, preferably in the security industry.
• A valid state-issued Security License is required.
• Excellent organizational, leadership, communication, and time management skills.
• Self-starter with the ability to work independently and travel as needed.

Responsibilities

• Hire, train, develop and motivate supervisory staff for daily operations.
• Build superior customer relationships and exceed client service levels.
• Manage employee performance, coaching, and development with adherence to policy.
• Coordinate with executive management to set goals and communicate them to staff.
• Oversee payroll, billing, scheduling, and employee relations.
• Lead quality assurance inspections and ensure compliance with client requirements.
• Control costs and budgeting to meet targets and pursue growth opportunities.
• Collaborate with sales/marketing to identify new business opportunities.

Skills

Leadership

Customer service

Time management

Communication

Self-starter

Travel readiness

Education

Bachelor's degree in Criminal Justice, Business Administration, or related field

Job description

Job Description And Responsibilities

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

Job Description

Sunstates Security is currently hiring a Regional Manager for our Seattle area market. The Regional Manager is responsible for leading operations, client relationships, customer service, and personal management within a designated, geographical portfolio. The ideal candidate has proven leadership abilities and a commitment to service and outstanding client and employee relationships.

This position offers a full compensation package of up to $160,000.00*, which includes:

• Annual salary
• Monthly vehicle allowance - paid monthly - plus mileage (paid at current IRS rate)
• Annual performance-based bonus potential (10% of base salary)
• Growth component bonus - based on regional business development
• Full medical, dental & vision insurance coverage

Additional benefits include free life insurance coverage, a 401k plan with company match, generous PTO allowance, tuition assistance, and more!

• Salary is commensurate with level of experience.

Local candidates are highly preferred as this role sits in Seattle, WA and must be available to visit client sites in greater Portland and surrounding areas.

Key Responsibilities

• Hire, train, develop and motivate supervisory staff to effectively manage daily operations of security site personnel. Oversee regional employee onboarding process to include interviews, selection, training, and licensing of new hires.
• Build superior customer relationships and exceed client service levels to ensure client retention and satisfaction.
• Manage employee performance including performance appraisals, employee recognition, coaching and staff development initiatives, and corrective actions. The regional manager will work with the appropriate supervisor to ensure that all decisions comply with company policy and federal and state regulations.
• Coordinate with the executive management team to establish branch goals and objectives and communicate these objectives with the customer and employees.
• Operational functions include payroll, billing, staffing, scheduling, and employee relations.
• Manage quality assurance inspections and initiatives to assure compliance and commitment to the client.
• Cost control and budgeting to ensure branch accounts remain on service-related and budgetary targets. The Regional Manager should be able to respond to goal deficiencies as well as develop and implement action plans to alleviate deficiencies and meet/exceed goals.
• Work in conjunction with sales and marketing to identify and develop new business opportunities.
• May perform other duties as assigned by Management.

Job Requirements

QUALIFICATIONS/SKILLS REQUIRED:

• Bachelor's degree in Criminal Justice, Business Administration, or a related field is highly preferred.
• Minimum of 8 years or more of management-related experience, preferably in the security industry.
• A valid state-issued Security License is required.
• Excellent organizational, leadership, communication, and time management skills.
• Self-starter with the ability to work independently.
• Focus on customer service excellence and a strong ability to develop and foster high-level relationships with client representatives.
• Ability to qualify and be issued a security officer license in all areas under authority.
• Valid driver’s license and good driving record.
• Ability to travel and regularly visit site locations. Knowledge of the geographical region is required.
• 24/7 availability to respond to the client and staff, site events, or have qualified backup when unavailable.

Benefits

Industry-leading employee benefits that include weekly pay, performance bonus potential, 401k savings plan with a company match, company-sponsored medical, dental & vision benefits, paid time off, tuition reimbursement, and more - available for qualified candidates!