Regional Security Manager

Sunstates Security; Seattle (WA); On-site; USD 144,000 - 176,000; Full time

Benefits offered by this job

Vehicle allowance

Annual bonus

Growth bonus

Health insurance

Life insurance

401k with company match

Paid time off

Tuition assistance

Job summary

Sunstates Security is seeking a Regional Manager for the Seattle area to lead operations, client relationships, and staff management across a defined geographic portfolio. The ideal candidate will bring proven leadership, a service mindset, and the ability to drive performance, while visiting client sites in greater Portland and surrounding areas.

This role offers a full compensation package up to $160,000, a monthly vehicle allowance, bonuses, and comprehensive benefits.

Qualifications

• Bachelor's degree in Criminal Justice, Business Administration or related field preferred.
• 8+ years of management experience in security industry.
• Valid state-issued Security License required.
• Excellent organizational, leadership, communication, and time management skills.
• Self-starter able to work independently.
• Strong customer service focus and ability to build client relationships.
• Ability to obtain security officer license in all applicable areas.
• Valid driver's license and good driving record.
• Willingness to travel and regularly visit site locations.
• 24/7 availability to respond to client and staff.

Responsibilities

• Hire, train, and motivate supervisory staff to manage daily operations.
• Build superior customer relationships and exceed client service levels.
• Manage employee performance including appraisals, recognition, coaching and corrective actions.
• Coordinate with the executive management team to establish branch goals and communicate them.
• Handle payroll, billing, staffing, scheduling, and employee relations.
• Manage quality assurance inspections and initiatives to ensure compliance.
• Cost control and budgeting to meet targets.
• Work with sales and marketing to identify and develop new business opportunities.
• May perform other duties as assigned by Management.

Skills

Leadership

Communication

Time management

Customer service

Self-starter

Travel readiness

Education

Bachelor's degree in Criminal Justice

Bachelor's degree in Business Administration

Job description

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long‑term success.

Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer, an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVP by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America’s fastest-growing private companies.

At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.

Job Description:

Sunstates Security is currently hiring a Regional Manager for our Seattle area market. The Regional Manager is responsible for leading operations, client relationships, customer service, and personal management within a designated, geographical portfolio. The ideal candidate has proven leadership abilities and a commitment to service and outstanding client and employee relationships.

This position offers a full compensation package of up to $160,000.00*, which includes:

• Monthly vehicle allowance - paid monthly - plus mileage (paid at current IRS rate)
• Annual performance-based bonus potential (10% of base salary)
• Growth component bonus - based on regional business development
• Full medical, dental & vision insurance coverage

Additional benefits include free life insurance coverage, a 401k plan with company match, generous PTO allowance, tuition assistance, and more!

*Salary is commensurate with level of experience.

Local candidates are highly preferred as this role sits in Seattle, WA and must be available to visit client sites in greater Portland and surrounding areas.

KEY RESPONSIBILITIES:

• Hire, train, develop and motivate supervisory staff to effectively manage daily operations of security site personnel. Oversee regional employee onboarding process to include interviews, selection, training, and licensing of new hires.
• Build superior customer relationships and exceed client service levels to ensure client retention and satisfaction.
• Manage employee performance including performance appraisals, employee recognition, coaching and staff development initiatives, and corrective actions. The regional manager will work with the appropriate supervisor to ensure that all decisions comply with company policy andfederal and state regulations.
• Coordinate with the executive management team to establish branch goals and objectives and communicate these objectives with the customer and employees.
• Operational functions include payroll, billing, staffing, scheduling, and employee relations.
• Manage quality assurance inspections and initiatives to assure compliance and commitment to the client.
• Cost control and budgeting to ensure branch accounts remain on service-related and budgetary targets. The Regional Manager should be able to respond to goal deficiencies as well as develop and implement action plans to alleviate deficiencies and meet/exceed goals.
• Work in conjunction with sales and marketing to identify and develop new business opportunities.
• May perform other duties as assigned by Management.

QUALIFICATIONS/SKILLS REQUIRED:

• Bachelor's degree in Criminal Justice, Business Administration, or a related field is highly preferred.
• Minimum of 8 years or more of management-related experience, preferably in the security industry.
• A valid state-issued Security License is required.
• Excellent organizational, leadership, communication, and time management skills.
• Self-starter with the ability to work independently.
• Focus on customer service excellence and a strong ability to develop and foster high-level relationships with client representatives.
• Ability to qualify and be issued a security officer license in all areas under authority.
• Valid driver’s license and good driving record.
• Ability to travel and regularly visit site locations. Knowledge of the geographical region is required.
• 24/7 availability to respond to the client and staff, site events, or have qualified backup when unavailable.