Regional Manager- Mid- Atlantic

National Express Wash HoldCo LLC; Baltimore (MD); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health, Vision, Dental benefits

401(k) with 4% match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Free car washes

Job summary

El Car Wash is seeking a Regional Manager to lead operations across 4–7 car wash locations, driving performance, safety, and guest experience. You will coach Site Managers, own the regional P&L, and execute company strategy in the field with heavy travel.

You will oversee audits, use KPIs to drive decisions, and build a strong leadership pipeline while maintaining OSHA and safety standards across sites.

Qualifications

• 3+ years of multi-site leadership in retail/hospitality/service operations.
• Proven track record developing Site Managers and ASMs.
• Financial accountability: owns EBITDA and explains variances.
• Audits sites, identifies gaps, and implements correction plans.
• Strong communication with frontline teams and senior leadership.
• Experience supporting new store openings or acquisitions is a plus.
• Bilingual English/Spanish a strong plus in relevant markets.

Responsibilities

• Oversee daily operations across 4–7 locations, ensuring service, safety, and profitability.
• Coach and develop Site Managers and ASMs to run their venues independently.
• Own the P&L including labor and operating expenses; monitor EBITDA.
• Conduct structured site visits and audits to drive improvements.
• Translate data and KPIs into actionable regional decisions.
• Build leadership depth and lead store openings or changes.

Skills

Multi-site leadership

Team development

Financial accountability

Data-driven decisions

Operations auditing

Communication skills

Bilingual (English/Spanish)

Car wash operations knowledge

Tools

Jolt

ECWU

Monday.com

UKG

Job description

Level: Field Leadership | SalariedDepartment: Field OperationsTHE ROLEAt El Car Wash, Regional Managers are how we scale without losing what makes us great. You lead operational performance, team development, and guest experience across 4–7 car wash locations — developing Site Managers who run their businesses independently, owning your regional P&L, and executing company strategy in the field every single day.Reports To: Area Director of OperationsTravel: 80–90% within regionHours: Minimum 50 hours/week; flexibility required for evenings, weekends, and holidaysWHAT YOU'LL OWNDrive regional performance - Oversee daily operations across 4–7 locations — ensuring consistency in service, quality, safety, and profitability at every site.Develop Site Managers - Coach, develop, and grow high-performing Site Managers and ASMs. Your best output is a leader who doesn't need you present to succeed.Own the P&L - Manage labor and operational expenses with full accountability for EBITDA. You know your numbers and you act on them — not just report them.Run structured site visits - Conduct regular audits to evaluate execution, coach leaders, and identify improvement opportunities — not just 'check-ins.' You leave every site better than you found it.Turn data into decisions - Leverage KPIs, customer feedback, and performance data to drive operational decisions and implement improvement strategies across your region.Build succession depth - Identify and develop high-potential team members across your sites to build a strong leadership pipeline before you need it.Champion culture and compliance - Foster consistency in team development, staffing practices, and a strong workplace culture. Ensure OSHA, PCI, and safety standards are met — every site, every time.Support growth - Lead new store openings, re-openings, and change initiatives. Partner with People Success, L&D, and Marketing to drive site-level success.WHAT YOU BRING3+ years of multi-site leadership experience in retail, hospitality, or service operations — car wash industry preferredTrack record of developing Site Managers who outgrow the role — not just managing themFinancially accountable — you own EBITDA and can walk through your numbers and explain varianceOperationally rigorous — you audit sites, identify gaps, and build concrete correction plansStrong communicator equally effective with frontline teams and senior leadershipExperience supporting new store openings or acquisitions is a strong plusFamiliarity with Jolt, ECWU, Monday.com, or UKG is a plusKnowledge of car wash equipment, maintenance practices, and safety regulationsBilingual (English/Spanish) — strong plus in FL marketsValid driver's license and reliable transportation required; minimum 50 hours/weekHOW YOU SHOW UP — ECW COMPETENCIESCustomer-Centric Approach — Ensures consistent customer experience across multiple sites and supports Site Managers in building strong service cultures.Problem-Solving — Identifies performance trends across locations and addresses recurring or complex issues.Team Collaboration — Encourages collaboration between sites, shares best practices, and reduces silos.Drives Results — Ensures multiple locations meet targets, uses performance data to guide focus, and supports improvement plans.Safety & Compliance — Monitors safety trends, supports corrective actions, and ensures consistent safety practices across sites.Job Knowledge & Technical Proficiency — Understands operational drivers across sites and develops leadership capability in systems and processes.Why El Car WashEl Car Wash is Florida's #1 express car wash and growing fast into new markets. Regional Managers are how we scale — your leadership is what makes consistency possible across every site, every day.WHAT YOU'LL GETFull comprehensive benefits (Health, Vision, Dental)401(k) with 4% match — yes, free moneyPaid time offParental leave (maternity & paternity)Tuition reimbursementPet insuranceOn-the-job training and real career growthFREE car washes