Regional Manager, Logistics Network

Flowspace; Atlanta (GA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Stock options

Competitive salary

Medical vision dental

Flexible time off

Parental leave

Home office stipend

401K matching

Job summary

Flowspace is seeking a Regional Manager to oversee the performance of our Logistics Network across distribution partners. This hands-on, field-based role requires on-site presence, travel, and close collaboration with warehouse leadership to meet SLAs and quality standards.

You’ll analyze operation data, resolve escalations, and drive improvements in inventory, receiving, fulfillment, and shipping workflows while partnering with Sales, Solutions, and Customer Success to onboard new merchants

Qualifications

• 5+ years in logistics or related operations.
• Experience managing external partners or accounts.
• On-site work in fulfillment centers and hands-on problem solving.

Responsibilities

• Own the operational performance of warehouse partners across your region.
• Spend significant time on-site at warehouse partners in your local market.
• Track and analyze warehouse performance, identifying trends, risks, and opportunities for improvement.
• Triage and resolve operational escalations with warehouse teams and internal Flowspace teams.
• Conduct warehouse visits, operational reviews, and audits to ensure Flowspace standards.
• Partner with warehouse teams to improve inventory, receiving, fulfillment, and shipping workflows.
• Serve as the primary operational relationship owner for assigned warehouse partners.
• Partner with Sales, Solutions, Customer Success, and other teams to onboard new merchants in your region.
• Support onboarding of new warehouse partners and ensure they are operationally prepared.
• Lead training and education with warehouse partners around Flowspace technology and processes.
• Identify opportunities to improve and expand existing warehouse partnerships.
• Use performance data to identify recurring issues and recommend scalable improvements.

Skills

Logistics management

Warehouse operations

Relationship management

Data analysis

Problem solving

Travel readiness

Education

Bachelor's degree in related field

Job description

About Flowspace

Flowspace powers independent fulfillment, revolutionizing the way brands approach their supply chain. Our mission is to arm merchants with invaluable data, actionable insights, and seamless automation that transforms their supply chain into a strategic asset.

At Flowspace, we lead the industry with our award‑winning, top‑tier fulfillment solutions. Powered by cutting‑edge software that offers unparalleled visibility and strategic insights, the Flowspace platform has been tailored for the tech‑savvy modern brands and retailers of today. Our innovative approach redefines fulfillment excellence, setting new standards in the ever‑evolving tech landscape.

Join us as we shape the future of ecommerce and retail fulfillment. Backed by renowned investors such as Canvas Ventures, Moment Ventures, BuildGroup, Y Combinator, and esteemed angels, Flowspace is at the forefront of empowering brands in the dynamic $1 trillion ecommerce market to exceed customer expectations with seamless post‑purchase experiences.

Summary

The Regional Manager will play an essential role in the performance and operations of Flowspace’s Logistics Network. This is a hands‑on, field‑based role responsible for managing warehouse partner relationships, driving operational performance, resolving escalations, and ensuring our partners consistently meet Flowspace’s service and quality standards.

The Regional Manager will spend a significant amount of time on‑site at warehouse partners near their home market, working directly with warehouse teams to understand day‑to‑day operations, identify opportunities for improvement, and quickly resolve issues. This person will also travel to additional warehouse partners throughout their assigned region as needed.

Serving as a key connection between Flowspace and our warehouse partners, the Regional Manager will combine operational expertise, relationship management, data analysis, and hands‑on problem solving to ensure our network delivers an exceptional experience for Flowspace customers. This builds on the core partner‑management, SLA, escalation, quality, onboarding, and expansion responsibilities of the Regional Manager role.

What you’ll do

• Own the operational performance of warehouse partners across your assigned region, ensuring partners consistently meet Flowspace SLAs, quality standards, and customer expectations.
• Spend significant time on‑site at warehouse partners in your local market, developing strong relationships with warehouse leadership and frontline teams and gaining a firsthand understanding of day‑to‑day operations.
• Track and analyze warehouse performance, identifying trends, risks, and opportunities for improvement.
• Triage and resolve operational escalations, partnering directly with warehouse teams and internal Flowspace teams to implement solutions quickly and effectively.
• Conduct warehouse visits, operational reviews, and audits to ensure Flowspace standards and processes are being followed.
• Partner with warehouse teams to improve inventory accuracy, receiving, fulfillment, shipping, and other critical operational workflows.
• Serve as the primary operational relationship owner for assigned warehouse partners, building strong partnerships while holding partners accountable for performance.
• Partner with Sales, Solutions, Customer Success, and other internal teams to effectively onboard and launch new merchants within your region.
• Support the onboarding of new warehouse partners and ensure they are operationally prepared to serve Flowspace customers.
• Lead training and education with warehouse partners around Flowspace technology, processes, product updates, and operational expectations.
• Identify opportunities to improve and expand existing warehouse partnerships.
• Use performance data and firsthand observations from warehouse visits to identify recurring issues and recommend scalable improvements across the network.
• Communicate warehouse performance, risks, escalations, and action plans clearly to internal stakeholders.
• Travel throughout your assigned region to support warehouse partners, launches, audits, escalations, and other operational needs.

Travel

• Regular local warehouse presence with additional regional travel

Who We’re Looking For

• 5+ years of experience in logistics, B2C fulfillment, warehousing, supply chain, or a related operational environment.
• Strong understanding of warehouse operations and fulfillment workflows, particularly in DTC.
• Previous experience managing a warehouse or fulfillment center is a plus.
• Experience managing external partners, vendors, customers, or accounts.
• Comfortable working on‑site in fulfillment centers and taking a hands‑on approach to solving operational challenges.
• Excellent critical‑thinking and problem‑solving skills, with the ability to move quickly when issues arise.
• Strong relationship‑management skills and the ability to build credibility with warehouse associates, warehouse leadership, and internal stakeholders.
• Comfortable using data to evaluate performance, identify trends, and drive accountability.
• Excellent written and verbal communication skills.
• Strong organization and time‑management skills with the ability to manage multiple warehouse partners, priorities, and escalations simultaneously.
• Ability to work independently, efficiently, and with a strong sense of urgency.
• Ability to collaborate effectively across multiple teams, locations, and time zones.
• These qualifications retail the experience, communication, critical‑thinking, relationship‑management, and urgency requirements from the previous Regional Manager position while putting greater emphasis on hands‑on warehouse operations

Other Helpful Things To Know

• This is a field‑based role and requires regular on‑site presence at Flowspace warehouse partners within driving distance of the employee’s home market and travel to other warehouses.
• Candidates should be located in or near one of Flowspace’s key logistics markets: Tri‑State Area (NY/NJ/CT), Chicago, Texas, or Atlanta.
• Additional regional and overnight travel will be required to support warehouse partners, launches, audits, escalations, and other operational needs.
• Must be comfortable working regularly in active warehouse and fulfillment‑center environments. (Generally 7am-3:30pm per standard warehouse hours)
• Must be able to operate traditional office equipment, including a laptop, keyboard, and phone.
• Must be comfortable using technology and communication tools such as Zoom and Slack.
• Must be able to work effectively across multiple teams and time zones within reasonable response‑time expectations.

The base salary range for this role is $80,000- $100,000 per year. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

Benefits

• Meaningful equity in a venture backed start-up. Everyone gets stock options!
• Competitive Salary
• Top of the line medical, vision, dental, and life insurance
• Flexible time off, plus a separate banks for sick time
• Paid parental leave
• Mental Health / Wellness benefits + discounts for certain programs
• Work From Home stipend, towards your home office
• 401K with matching
• A clear success path within the company. We want you to grow and lead with us!

At Flowspace, we know that the more inclusive we are, the better our work will be, and we strive to hire and retain talent that represents a variety of backgrounds, perspectives, and skill sets.

We are committed to equal opportunity employment and we take pride in encouraging diversity, equity, and inclusion across all of our teams, without regard to race, color, religion (including religious dress and religious grooming practices), sex, gender (including gender identity and gender expression), national origin, age, physical and mental disability, medical condition (including pregnancy, childbirth, breastfeeding and related medical conditions), genetic predisposition or carrier status, marital, parental or registered domestic partnership status, sexual orientation, transgender status, military or veteran status, or any other characteristic protected by applicable law.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.