Regional Manager - Administration

McKinsey & Company; New York (NY); On-site; USD 159,200 - 212,100; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Mental health support

Job summary

McKinsey & Company in New York City seeks a strategic leader to oversee the Executive Assistant (EA) function across offices in New York, Boston, New Jersey, and Connecticut. Based in New York, you will supervise over 120 EAs and manage a direct team of six EA Managers to optimize regional operations.

You will partner with regional leadership to balance resources, standardize processes, and drive data-driven improvements while ensuring well-being and engagement across the EA community.

Qualifications

• 6+ years of supervisory experience in a professional environment, with 5+ years directly leading an administrative or similar organization
• Proven ability to mentor, motivate, and develop high-performing teams while building trusted relationships across all levels of the organization
• Demonstrates managerial courage with the ability to make independent decisions and proactively design innovative solutions
• Strong analytical capabilities, with proven ability to diagnose complex operational issues and design targeted, strategic solutions
• Excellent project management skills, with a track record of driving strategic initiatives end-to-end
• Deep, practical understanding of administrative operations and industry best practices
• Proven ability to build relationships, influence, and collaborate effectively across a highly matrixed organization with multiple locations
• Outstanding interpersonal skills, with strong ability at navigating complex conflicts and delivering clear, persuasive verbal and written communications

Responsibilities

• Provide direct supervision, coaching, and mentorship to EA Managers
• Oversee regional EA operations across offices and lead a team of EA Managers
• Establish, monitor, and report on KPIs and SLAs for the region
• Drive continuous improvement of administrative workflows and implement new technologies
• Collaborate with North American Director of Administration and regional leaders to align with global standards

Skills

Supervisory experience

Mentor/Develop teams

Decision making

Analytical skills

Project management

Communication skills

Relationship building

Strategic thinking

Education

Bachelor's degree or equivalent

Job description

Location: New York City

Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges? You've come to the right place.

YOUR IMPACT

You will serve as the strategic leader for the Executive Assistant (EA) function across our offices in New York, Boston, New Jersey, and Connecticut.

Based in our New York office, your role involves overseeing a regional organization of over 120 EAs and leading a direct team of six EA Managers.

You will collaborate with the Regional Leader and Office Managing Partners to proactively assess administrative needs, balance resources, and align the EA operating model with regional priorities. You will build ongoing rapport with your EA Managers, regional leadership, our Talent and Recruiting teams, and peer Regional Managers. You will act as an informed representative for the EA community to senior leadership, ensuring their contributions are recognized and their well‑being is prioritized.

Your responsibilities will include providing direct supervision, coaching, and mentorship to EA Managers. You will empower them to lead their local teams effectively, handle complex personnel issues, and act as strong leaders within their respective offices while modeling a culture of servant leadership.

Additional duties include driving continuous improvement in administrative workflows, identifying and simplifying complex processes, and leveraging new technologies to enhance the efficiency and impact of the EA function. You will also assume responsibility for establishing, monitoring, and reporting on key performance metrics and service‑level agreements for the region.

These initiatives often involve using data‑driven insights to evaluate support quality, anticipate workload spikes, and dynamically reallocate resources across offices. Acting as a trusted thought partner, you will navigate the balance between standardizing core processes across the region for scale and efficiency, while respecting the nuances of individual offices.

Collaboration with the North American Director of Administration and peer Regional Managers is essential to ensure the region adheres to global standards, cross‑regional synergies are driven, and the "Way We Work" principles are harmonized across North America.

Your work also includes overseeing the regional EA talent strategy, setting standards for recruiting, streamlining the onboarding experience, and ensuring robust performance management. You will coordinate and champion continuous learning within the EA community, ensuring EAs are upskilled in critical firm tools and soft skills.

You will also foster a highly engaged, collaborative, and inclusive environment, facilitating cross‑office networking and best‑practice sharing, and coordinating community events to break down office silos and build a strong sense of shared purpose.

YOUR GROWTH

You are someone who thrives in a high‑performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well‑rounded professional, and contribute to work that truly makes a difference.

When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast‑paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You'll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm's diversity fuels creativity and helps us come up with the best solutions. Plus, you'll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits: In addition to a competitive salary (based on your location, experience, and skills), we offer a comprehensive benefits package, including medical, dental, mental health, and vision coverage for you, your spouse/partner, and children.

YOUR QUALIFICATIONS AND SKILLS

• Bachelor's degree or an equivalent combination of education, training, and progressive work experience
• 6+ years of supervisory experience in a professional environment, with 5+ years directly leading an administrative or similar organization
• Proven ability to mentor, motivate, and develop high‑performing teams while building trusted relationships across all levels of the organization
• Demonstrates managerial courage with the ability to make independent decisions and proactively design innovative solutions
• Strong analytical capabilities, with proven ability to diagnose complex operational issues and design targeted, strategic solutions
• Excellent project management skills, with a track record of driving strategic initiatives end‑to‑end
• Deep, practical understanding of administrative operations and industry best practices
• Proven ability to build relationships, influence, and collaborate effectively across a highly matrixed organization with multiple locations
• Outstanding interpersonal skills, with strong ability at navigating complex conflicts and delivering clear, persuasive verbal and written communications

FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

Certain U.S. jurisdictions require McKinsey & Company to include a reasonable estimate of the salary for this role. To help you understand what you can expect, the salary range for new joiners in this role in the United States, including all office locations where the job may be performed, is $159,200 - $212,100 USD gross per year. This reflects our best estimate of the lowest to highest salary for this role at the time of this posting, ensuring you have a clear picture right from the start, though it’s important to remember that actual salaries may vary. Factors like your office location, your unique blend of experience and skills, start date and our current organizational needs all play a part in determining the final figure. Certain roles are also eligible for bonuses, subject to McKinsey's discretion and based on factors such as individual and/or organizational performance.

Additionally, we provide a comprehensive benefits package that reflects our commitment to the wellness of our colleagues and their families. This includes medical, mental health, dental and vision coverage, telemedicine services, life, accident and disability insurance, parental leave and family planning benefits, caregiving resources, a generous retirement contributions program, financial guidance, and paid time off.

FOR NON‑U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.