Deputy Regional Manager

HRA/DEPT OF SOCIAL SERVICES; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

The City of New York’s Department of Social Services seeks an Associate Benefits Opportunity Specialist II to supervise Benefits Access Center staff, oversee eligibility determinations and economic support services, and promote self-sufficiency among clients in accordance with federal, state, and local mandates.

Under the Deputy Regional Manager, you will lead program planning meetings with FIA management and partners, conduct audits, develop procedures, and coordinate staff training to ensure

Qualifications

• A bachelor's degree with four years of relevant work experience, including supervisory/managerial duties.
• A four-year high school diploma and eight years of relevant work experience, with at least eighteen months in a supervisory/managerial capacity.
• Equivalent combination of education and experience acceptable per policy.

Responsibilities

• Lead BOS staff and supervise eligibility determinations and related services.
• Direct program planning and development meetings with FIA/HRA leadership and partner agencies.
• Direct management audits of Benefits Access Center operations and efficiency improvements.
• Develop and revise procedures, forms, and office practices; oversee pilot implementations as needed.
• Coordinate staffing, training, and staff assignments with Executive Regional Manager and Regional Managers.
• Advise on top-level staffing and office needs, including physical plant and relocation recommendations.
• Oversee follow-up studies to ensure corrective actions and procedures are properly implemented.

Skills

Supervisory skills

Leadership

Communication

Writing

Strategic planning

Excel

Word

Education

Bachelor's degree + 4 years experience

High school diploma + 8 years experience

Education/experience equivalency

Tools

Excel

Word

Job description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE JOB OPPORTUNITY SPECIALIST TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM, WHEN IT BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Family Independence Administration's provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans /economic support, domestic violence assistance, child support enforcement, etc.

Under the direction of the Associate Benefits Opportunity Specialist III, the Associate Benefits Opportunity Specialist II (ABOS II) is responsible for supervising team(s) of BOS staff, who provide various functions of eligibility determination, financial planning, economic support opportunities and monitoring other related services to persons in need, to promote individual and family self-sufficiency. The ABOS II uses supervisory, program development, quantitative analysis, and other research skills in accomplishing all the goals of FIA/Benefits Access Center and its components (Application, Financial Planning, Economic Opportunity Services, Under care, etc.)

Under the general direction of the Regional Manager, with wide latitude for the exercise of independent initiative and judgment, the Deputy Regional Manager collaborates with the Regional Managers in the day-to-day administration and functioning of the regional offices under their jurisdiction for monitoring the activity of employees whose responsibility it is to evaluate eligibility for public assistance and employment services in accordance with Federal and State legislation and regulations and local mandates. The incumbent provides managerial support to individual and/or multiple Benefits Access Centers by individual coaching thus ensuring uniformity in interpretation of policies, procedures and established quotas designed to achieve standard processes and practices in all Benefits Access Centers and aiming to prevent loss of public funds through fraud or administrative error.

FIA’s Operations is recruiting for one (1) Administrative Job Opportunity Specialist, M-II to function as a Deputy Regional Manager who will:

• Make use of work sheets which summarize the Benefits Access Centers' issues and recurring problems and assesses areas that need to be addressed. Provide guidance and support as well as direction for staff in use of best practices. Review the activity of employees responsible for evaluating eligibility for cash assistance and employment services in accordance with Federal and State legislation and regulations and local mandates.
• Lead teams which participate in program planning and development meetings with top Family Independence Administration management, Human Resources Administration executive, Mayoral staff, and other social services agencies; provides unbiased feedback directly to the Assistant Deputy Commissioner.
• Direct management audits in the Benefits Access Center of executive operations, methods, and processes. Check on adherence to and effectiveness of new methods and procedures; make continuing administrative studies of all levels of Center management routines and systems. These audits are conducted during the time that they are out stationed at the Benefits Access Center, and the findings provide the basis for corrective action and for recommended revisions in methods, systems, forms, policies, and procedures. Work with various FIA, HRA and other stakeholders to create and implement corrective action plans.
• Review drafts and otherwise participates in the preparation of new and revised procedures prepared by the Office of Procedures. Participate in devising new and revised forms, office practices, and systems. On an as needed basis, provides direct supervision for installation and operation of pilot projects.
• Coordinate with Executive Regional Manager/Regional Managers in the assignment, evaluation, and training of staff assigned to them and the handling of personnel actions; ensure that Benefits Access Center Directors receive proper training in the performance of their duties, in accordance with accepted administrative policies and procedures.
• Advise the Assistant Deputy Commissioner, Executive Regional Manager on the selection and assignment of top-level administrative staff, site staffing needs, physical plant deficiencies and relocation recommendations.
• Direct follow-up studies to ensure that corrective measures have been taken, that new procedures have been properly installed and observed, and that provisions of revised procedures have caused the prescribed changes to be made in the Benefits Access Center(s).

Hours/Schedule: 9:00-5:00

ADMINISTRATIVE JOB OPPORTUNITY - 1024A

Minimum Qualifications

1. A baccalaureate degree from an accredited college or university, plus four years of satisfactory full-time experience performing work related to providing employment related services or economic support services to persons in need, at least eighteen months of this experience must have been in a supervisory or managerial capacity; or
2. A four-year high school diploma or its educational equivalent and eight years of full-time experience equivalent to "1" above; at least eighteen months of this experience must have been in a supervisory or managerial capacity; or
3. Education and/or experience equivalent to "1" or "2" above. College credits from an accredited college or university may be substituted for experience on the basis of 30 semester credits for one year year of work experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least eighteen months of experience must have been in a supervisory or managerial capacity as described in "1" above.

Preferred Skills

• Strong supervisory skills with leadership and experience, which include strong communicationand writing skills. The ability to effectively set priorities and ensure staff accountability.
• Excellent critical-thinking and strategic planning skills.
• Dynamic leadership skills/ability to lead a team with varying/diverse skill sets.
• Proficient in Excel, Word.
• Ability to work well in a fast-paced deadline driven environment.
• Well organized, solutions-oriented exceptional research and problem-solving skills.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.