Regional Manager

University Physicians' Association, Inc. (UPA); Knoxville (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Full benefits package

PTO & Sick Leave

Medical, Dental, Vision

401k with company match

Life Insurance

Disability coverage

Job summary

University Physicians' Association, Inc. is seeking an experienced Practice Manager to oversee UT Regional Health Centers across Knoxville, Sevierville and Lenoir City, TN.

The role emphasizes patient flow, staff supervision, and interdepartmental collaboration to sustain efficient clinical operations. Responsibilities include managing payroll processes, handling patient demographics for clean claims, resolving concerns, and coordinating staff scheduling while driving service excellence across

Qualifications

• Bachelor's degree preferred in a related field.
• Experience managing multi-site medical offices.
• Strong communication and problem-solving abilities.

Responsibilities

• Oversee multiple clinical facilities across Knoxville, Sevierville, and Lenoir City.
• Manage patient flow and resolve patient issues to ensure smooth operations.
• Coordinate daily staff coverage and provide coverage as needed.
• Ensure accurate collection of patient demographics and insurance data for clean claims.
• Handle staff relations and conduct performance reviews.
• Liaise between providers, office staff, vendors, and hospital partners.
• Track procedures, testing, and reimbursements and report results.

Skills

Staff management

Patient flow optimization

Communication skills

Medical office terminology

Education

Bachelor's degree

Tools

Microsoft Office

Job description

University Physicians' Association, Inc is looking for an experienced, Practice Manager for UT Regional Health Centers, located in Knoxville, Sevierville and Lenoir City, TN.

Responsibilities Include

• Maintain oversight and management of multiple clinical facilities in multiple locations.
• Responsible for overall patient flow activities and patient issue resolution.
• Coordinates all daily staff / coverage as well as provides coverage for critical areas if needed to ensure efficient flow
• Establish best practices to ensure accurate collection of patient demographic and insurance information to produce clean claims for submission; submitting said claims.
• Handle patient complaints and provide excellent service.
• Facilitate the preparation and submission of employee payroll to the payroll processing company
• Handle staff relations and conduct performance review of staff
• Serves as liaison between practice providers and office employees and between practice and hospital/outside vendors
• Tracking and reporting of in/out of office procedures/testing and reimbursements.
• All other duties as assigned.

Job Knowledge

• Responds to administrative and technical questions demonstrating a level of expertise.
• Demonstrates ability to resolve complex issues.
• Seeks to educate and improve self or others to raise performance levels and/or quality of care.
• Recognizes and utilizes special skills of employees.
• Supports and contributes to ongoing performance improvement activities. Seeks out information and applies knowledge to specific actions in his/her own work area and in cross function areas.
• Remains current in the latest technologies, products, or trends in the field.

Leadership Responsibilities

• Ensures appropriate staffing levels by monitoring and controlling established staffing patterns.
• Supervises office staff in professional manner, following department policies and procedures.
• Address inappropriate employee behavior in confidential and professional manner and plans corrective actions with follow up.
• Documents employee behaviors in writing, both positive and negative.
• Assists with performance evaluations and recommends performance increases, departmental hires, promotions, and disciplinary actions.
• Serves as liaison for scheduling conflicts.
• Manages employee communications and training through established meeting schedules and huddles as needed.
• Monitors error reports and provides ongoing feedback to employees regarding performance.
• Demonstrates cooperative attitude in willingness and ability to work with others.
• Demonstrates effectiveness in selecting employees, developing staff, and preparing employees for career advancement.
• Inspires employees by providing guidance and is a role model in maximizing one's own or others' performance to consistently deliver a high level of performance.
• Develops a culture that recognizes, rewards, and appreciates employees for achieving organizational goals and demonstrating organizational values. Acts as a role model and inspires others to respect one another by helping them to clearly understand how their behavior impacts others.
• Provides division, department or unit with the strategic and operational direction and support needed to be successful.
• Embraces, supports, and implements change initiatives.

System Support Responsibilities

• Assists Director in tracking department costs/expenses to ensure adherence to budgetary targets.
• Prepares statistical information and reports for management.
• Benchmarks performance metrics against internal and external sources.
• Handles special projects as assigned, creates spreadsheets, charts, and creates correspondence, records, and notes.
• Communicates all pertinent issues to Director in accurate and timely manner.

Skills And Abilities

• Knowledge of and ability to apply standard precautions and procedures.
• Knowledge of medical terminology, anatomy and physiology, clinical medicine, and other medical specialties.
• Knowledge of regulatory agency (JACHO, OSHA, CDC) guidelines/requirements.
• Ability to operate standard equipment.
• Proficient in Microsoft Office Products

Professionalism Interpersonal & Communication Skills

• Creates & sustains therapeutic & ethical relationships with patients & health care team recognizing aspects of culture, age, gender & disability
• Exhibits nonverbal, listing, explanatory, questions, & writing skills
• Provides appropriate & concise written & verbal communication to allow for continuity of care
• Maintains patient satisfaction & responds promptly to patient care needs
• Follows ethical principles regarding withholding clinical care, patient confidentiality, informed consent & unanticipated adverse outcomes
• Demonstrates accountability, commitment, sensitivity, & responsiveness to patients, staff, & in general business practices

Benefits

• Full benefit package available, including PTO, Sick Leave, Medical, Dental, Vision, 401k with company match and immediate vesting, STD, LTD, Life Insurance, Critical Illness, and more!

Requirements

• Bachelor Degree preferred
• Qualified candidates must have medical office management experience with a multi-functional background in an office-based setting
• An understanding of insurance, as well as a background in various areas of overall patient flow activities in a medical office
• Ability to clearly communicate and apply policies and principles to solve everyday problems and deal with a variety of situations.
• Ability to identify problems and recommend solutions.
• Ability to prioritize and multi-task
• Ability to substitute for employees as priorities dictate.
• Experience with all Microsoft Office applications