Office Manager

University Physicians' Association, Inc. (UPA); Knoxville (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, Vision Insurance

401(k) with company match

Job summary

University Physicians' Association, Inc. (UPA) in Knoxville, TN is hiring an Office Manager for the Oncology Clinic. This full-time role entails overseeing office functions, managing multiple clinic locations, and performing administrative duties while supporting performance improvements.

Applicants should have managerial experience and a background in healthcare. Benefits include health insurance, paid time off, and a 401(k) plan.

Qualifications

• One to two years of experience in a managerial role.
• Will acquire necessary skills within 4–6 months.

Responsibilities

• Organize and maintain business office functions.
• Oversee multiple clinic locations.
• Address employee behavior and manage staff evaluations.

Skills

Knowledge of medical terminology

Ability to apply standard precautions

Communication skills

Education

High school diploma or equivalent

Bachelor’s degree

Job description

Office Manager – Oncology Clinic

University Physicians’ Association is seeking qualified applicants for a full‑time Office Manager for the Oncology Clinic, located in Knoxville, TN. Responsible for organizing and maintaining overall business office functions, including scheduling, order tracking, and verification of insurance. The Office Manager will also oversee and manage multiple clinic locations.

Full‑Time

Hours of operations: 8:00 AM – 4:30 PM.

Job Knowledge

• Responds to administrative and technical questions demonstrating a level of expertise.
• Demonstrates ability to resolve complex issues; considered an expert in a particular subject matter and shares knowledge with others in the health system.
• Seeks to educate and improve self or others to raise performance levels and/or quality of care.
• Recognizes and utilizes the special skills of employees.
• Supports and contributes to ongoing performance improvement activities; seeks out information and applies knowledge to specific actions in own work area and cross‑functional areas.
• Remains current in the latest technologies, products, or trends in the field.

Leadership Responsibilities

• Ensures appropriate staffing levels by monitoring and controlling established staffing patterns.
• Supervises office staff in a professional manner, following department policies and procedures.
• Addresses inappropriate employee behavior in a confidential and professional manner and plans corrective actions with follow‑up.
• Documents employee behaviors in writing, both positive and negative.
• Assists with performance evaluations and recommends performance increases, departmental hires, promotions, and disciplinary actions.
• Serves as liaison for scheduling conflicts.
• Manages employee communications and training through established meeting schedules and huddles as needed.
• Monitors error reports and provides ongoing feedback to employees regarding performance.
• Demonstrates a cooperative attitude and willingness to work with others.
• Demonstrates effectiveness in selecting employees, developing staff, and preparing employees for career advancement.
• Inspires employees by providing guidance and is a role model in maximizing one’s own or others’ performance to consistently deliver a high level of performance.
• Develops a culture that recognizes, rewards, and appreciates employees for achieving organizational goals and demonstrating UPA values; acts as a role model and inspires others to respect one another.
• Provides division, department or unit with strategic and operational direction and support needed to be successful.
• Looks for external events that may impact the organization, alerts management, and makes suggestions to plan for and act in anticipation.
• Embraces, supports, and implements change initiatives.

System Support Responsibilities

• Assists Director in tracking department costs/expenses to ensure adherence to budgetary targets.
• Prepares statistical information and reports for management.
• Benchmarks performance metrics against internal and external sources.
• Handles special projects as assigned, creates spreadsheets, charts, and correspondence, records, and notes.
• Communicates all pertinent issues to Director of Oncology Practices in an accurate and timely manner.

Account Responsibilities

• Communicates and applies policies and principles to solve everyday problems and deal with a variety of situations independently.
• Directs and coordinates daily data entry and audits to ensure accurate reporting of statistical data.
• Serves as onsite resource for technology troubleshooting with business office equipment.
• Directly supervises all office functions, including scheduling and order management.
• Acts as onsite human resources representative, maintaining employee files and ensuring compliance with TOSHA, TJC and other licensure/regulatory requirements.
• Maintains medical records, ensuring standards and security per UPA policy.
• Processes payroll in a timely and correct manner.
• Handles highly confidential information and various matters involving contact with staff, physicians, and Director.

Benefits

• Paid Time Off & Sick Leave
• Health, Dental, Vision Insurance
• Life & Disability Coverage
• 401(k) with company match and immediate vesting
• And more!

Requirements

General Requirements

• Will acquire the skills and understanding to perform at an acceptable level as an Oncology Office Manager within 4–6 months.
• One to two years of experience in a managerial role.
• High school diploma, bachelor’s degree, or equivalent.

Skills and Abilities

• Knowledge of and ability to apply standard precautions and procedures.
• Knowledge of medical terminology, anatomy and physiology, clinical medicine, and other medical specialties.
• Knowledge of regulatory agency (JACHO, OSHA, CDC) guidelines/requirements.
• Knowledge of pharmacological actions and interactions.
• Ability to operate standard equipment.
• Knowledge and demonstration of counseling techniques.

Professionalism, Interpersonal & Communication Skills

• Creates and sustains therapeutic and ethical relationships with patients and health care team, recognizing aspects of culture, age, gender, and disability.
• Exhibits non‑verbal, listening, explanatory, questioning, and writing skills.
• Provides appropriate and concise written and verbal communication to allow for continuity of care.
• Maintains patient satisfaction and responds promptly to patient care needs.
• Follows ethical principles regarding withholding clinical care, patient confidentiality, informed consent, and unanticipated adverse outcomes.
• Demonstrates accountability, commitment, sensitivity, and responsiveness to patients, staff, and general business practices.