Regional Manager

Smile Doctors; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunity

Insurance (medical/dental/vision/life)

Disability coverage

401(k) plan

PTO first year

Brace discounts

Job summary

Smile Doctors in Charlotte, NC is seeking a Regional Manager to support multiple orthodontic practices in the region and drive smooth operations, patient satisfaction, and growth.

You will lead and coach practice leaders, manage staffing, monitor performance metrics, and partner with leadership to implement new initiatives while ensuring exceptional patient experiences across locations.

Qualifications

• Bachelor’s degree required.
• Minimum of three years’ experience in a multi-unit leadership role.
• Experience in orthodontics/dental/healthcare industry preferred, but not required.

Responsibilities

• Build and maintain positive, productive working relationships with doctors in region.
• Coach and develop team members at practice locations within region.
• Serve as cultural leader in region and monitor and manage team morale.
• Oversight of practice location performance and operations, including daily, weekly, monthly, and annual metrics.
• Understand practice location staffing model and manage staffing levels effectively.
• Support strategic decisions within region and proactively bring ideas and proposals to leadership for review.
• Ensure the ultimate patient experience is being delivered at each practice location.
• Support the integration of new affiliations.
• Support the implementation of new processes and initiatives by understanding the unique operational nuances of each practice location and ensuring efficient adoption of initiatives.
• Review and support management of practice location schedules and doctor coverage.
• Visit each practice location at least quarterly and conduct weekly discussions with leadership at practice locations.

Skills

Leadership

Coaching

Relationship building

Time management

Problem solving

Servant leadership

Education

Bachelor’s degree

Job description

Looking for a position that makes you smile?

We’re seeking a Regional Manager to join our growing team.

The Regional Manager is responsible for supporting the region to achieve smooth operations, high levels of patient and team member satisfaction, and growth and profitability of the practice locations within the region. This role is also critical in facilitation the implementation of new initiatives to the practice locations. The Regional Manager will also act as an information resource and ambassador to patients, the community, doctors, and team members.

How You’ll Make Us Better

• Build and maintain positive, productive working relationships with doctors in region
• Coach and develop team members at practice locations within region
• Serve as cultural leader in region and monitor and manage team morale
• Oversight of practice location performance and operations, including daily, weekly, monthly, and annual metrics
• Understand practice location staffing model and manage staffing levels effectively
• Support strategic decisions within region and proactively bring ideas and proposals to leadership for review
• Ensure the ultimate patient experience is being delivered at each practice location
• Support the integration of new affiliations
• Support the implementation of new processes and initiatives by understanding the unique operational nuances of each practice location and ensuring efficient adoption of initiatives
• Review and support management of practice location schedules and doctor coverage
• Visit each practice location at least quarterly and conduct weekly discussions with leadership at practice locations

Your Special Skills

• Demonstrated ability to meet or exceed performance goals
• Problem solving skills with ability to find creative solutions
• Servant leadership mindset with strong coaching and conflict resolution skills
• Excellent time management skills with ability to multi-task and prioritize work

Prerequisites For Success

• Bachelor’s degree
• Minimum of three years’ experience in a multi-unit leadership role
• Experience in orthodontics/dental/healthcare industry preferred, but not required

We saved the best for last

In exchange for the dynamic contribution you’ll bring to our team, we offer:

• Competitive salary plus Bonus Opportunity
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Smile Doctors?

As the nation’s leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in‑class support services so our partner orthodontists can focus on what they do best — driving extraordinary treatment outcomes and providing patients with an unmatched experience.

With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory. To us, there’s no such thing as “top of our game.” We’re always climbing higher — together. And as our business grows, there’s plenty of room for our team to grow their careers, too.

Our dynamic support services team is comprised of world‑class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles.