Regional Manager

Greater Texas Credit Union; Austin (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Full benefits package

401k with match

Tuition reimbursement

Paid time off and holidays

Volunteer time

Job summary

Greater Texas Credit Union is seeking a Regional Manager to lead multi-branch performance across our Austin region. You will coach branch leaders, drive sales and service behaviors, and ensure a superior member experience.

Responsibilities emphasize hands-on leadership, travel up to 80% of time, and partnership with Branch Managers to develop leadership capability and culture while delivering strategic results.

Qualifications

• Must have multi-branch market development experience.
• Proven leadership and people development skills.
• Strong business acumen for regional growth.

Responsibilities

• Provide strategic market oversight with hands-on coaching and in-branch leadership support.
• Elevate employee performance, accelerate sales growth and member acquisition.
• Bridge retail strategy with frontline behaviors through coaching, development, and influence.

Skills

Entrepreneurship

Strategy execution

Data analysis

Change management

Mentorship

Education

High School diploma or equivalent

Bachelor's degree in business

Job description

We’ve been serving Texans for over 70 years, and our mission is bigger than banking. At Greater Texas | Aggieland Credit Union, we believe in building connections that last - with our members, our community, and our team.

Here, you'll find more than a job. You'll find a place where:

• Relationships matter. We get to know our members and walk with them through life's milestones.
• Community comes first.Giving back and making a difference is part of our DNA.
• Every role has purpose.Your work makes an impact far beyond the day-to-day.

If you have a passion for people and want to be part of something meaningful, you'll feel right at home with us.

What we're looking for in a Regional Manager:

• This is a highly visible, field-based leadership role for someone who is passionate about developing leaders, strengthening culture, and turning strategy into consistent, everyday behaviors inside the branch.
• You are a hands-on, people-first leader who believes performance follows leadership—and that the best way to grow results is by showing up, coaching in real time, and building trust with your leaders.
• You will spend approximately 80% of your time traveling to your branches, partnering closely with Branch Managers to elevate leadership capability, reinforce sales and service behaviors, strengthen accountability, and ensure a consistently exceptional member experience across your region.

We’ve been serving Texans for over 70 years, and our mission is bigger than banking. At Greater Texas | Aggieland Credit Union, we believe in building connections that last - with our members, our community, and our team.

Here, you'll find more than a job. You'll find a place where:

• Relationships matter. We get to know our members and walk with them through life's milestones.
• Community comes first.Giving back and making a difference is part of our DNA.
• Every role has purpose.Your work makes an impact far beyond the day-to-day.

If you have a passion for people and want to be part of something meaningful, you'll feel right at home with us.

What we're looking for in a Regional Manager:

• This is a highly visible, field-based leadership role for someone who is passionate about developing leaders, strengthening culture, and turning strategy into consistent, everyday behaviors inside the branch.
• You are a hands-on, people-first leader who believes performance follows leadership—and that the best way to grow results is by showing up, coaching in real time, and building trust with your leaders.
• You will spend approximately 80% of your time traveling to your branches, partnering closely with Branch Managers to elevate leadership capability, reinforce sales and service behaviors, strengthen accountability, and ensure a consistently exceptional member experience across your region.

What's in it for you as a Regional Manager:

• Build leaders. Strengthen teams. Drive real results.Directly shape how Branch Managers lead, coach, and hold their teams accountable.
• Build stronger leadership benches and a culture of consistent performance across your region.
• See the impact of your work in engagement, results, and member experience.
• Make a meaningful impact on members and communitiesHelp leaders deliver consistent, high-quality experiences that improve members' financial well-being.
• Full benefits packageMedical, Dental, Vision, Life, and AD&D Insurance.
• Optional Critical Illness, Accident, and Hospital Indemnity Benefits.
• 16 hours of paid volunteer time annually.
• Paid vacation and sick time accruals, plus several paid holidays.
• 401k plan with up to 7% employer match.
• Tuition reimbursement for continued education and personal growth.
• A culture you'll be proud to lead inCollaborative, people-first environment with strong relationships, teamwork—and yes, plenty of coffee and potlucks.

• Status: Full-Time Exempt
• Location: Mopac Branch ( 12319 N Mopac Expressway, Austin, TX 78758)
• Schedule: Monday-Friday, 8:00 a.m. - 5:00 p.m. (flexibility required based on business needs)
• Travel Requirement: Approximately 80% in-branch and regional travel

In this pivotal role, you will provide strategic market oversight with hands-on coaching and in-branch leadership support to drive business results through people.

The Regional Manager partners closely with Branch Leadership to elevate employee performance, accelerate sales growth and member acquisition, and ensure consistent delivery of a top-tier member experience across assigned branches. This role bridges retail strategy with frontline behaviors through coaching, development, and influence, while also sharing responsibility for policy creation to support operational consistency across the organization.

• Serve in a hybrid capacity, balancing strategic oversight with frequent in-branch presence to coach, mentor, and support Branch Managers and leadership teams.
• Actively coach leaders on service delivery, sales conversations, leadership behaviors, and employee engagement.
• Build strong, trust-based relationships with branch leaders and team members.
• Act as a culture agent by reinforcing the Credit Union's mission, vision, and values while modeling servant leadership, accountability, and professionalism.

• Partner with Branch Leadership to strengthen leadership capability, sales confidence, service behaviors, and performance accountability.
• Reinforce effective sales disciplines, coaching routines, and performance management practices that support sustainable growth.
• Provide senior-level guidance to Branch Managers related to operations, sales performance, member experience, and team engagement.
• Monitor branch performance metrics and trends, providing insights, coaching, and corrective action plans as needed.

• Bring an entrepreneurial mindset to developing assigned branches within strategic directives established by Executive Management.
• Drive member growth, increased product adoption, and sales performance by translating organizational goals into clear, actionable branch-level behaviors and routines.
• Support the successful implementation of new products, services, and organizational initiatives.
• Partner with Marketing to support community engagement, outreach, and market development efforts within the assigned region.

• Collaborate with Market AVPs and the VP to create, review, and update operational policies that promote consistency, risk mitigation, and operational excellence.
• Ensure adherence to organizational policies and procedures across assigned branches.
• Ensure assigned branches are adequately staffed, in partnership with Talent Acquisition and Learning & Development, and supported by well-trained, capable team members.

• Comply with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and Member Due Diligence policies. Required BSA training must be completed within 90 days of employment and annually thereafter.
• Complete all required compliance, leadership, and career development training.
• Perform other duties as assigned.

Must Haves as a Regional Manager:

• Skills: Entrepreneurship, Strategy Execution, Data Analysis, Change Management, Mentorship.
• Experience: 5+ years of multi-branch market development experience.
• Education: High School diploma or equivalent

Nice to Haves as a Regional Manager:

• Education: Bachelor's degree in a business-related field.