Branch Manager - Wells

Regions Bank

Austin (TX)

On-site

USD 68,000 - 89,000

Full time

4 days ago

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Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank in Austin, Texas seeks a Branch Manager to lead a dynamic team, drive revenue, and deliver superior customer service. You will coach staff, oversee operations, and ensure compliance while building strong customer and community relationships.

The role requires a results-driven banking leader with a high school diploma, a track record in financial services, and the ability to obtain a Life Insurance license within 12 months. Weekend availability may be required.

Qualifications

High School Diploma or GED.
Three (3) years of Financial Services, sales, or sales management experience.
Expected to obtain an active Life Insurance License within first twelve (12) months and maintain continuing education for licensing requirements.
Ability to work on Saturday as needed.

Responsibilities

Leads a small to moderate sized team of branch associates responsible for impacting new revenue generation through identifying customer needs and providing appropriate guidance and perspective about Regions solutions.
Conducts outside sales efforts commensurate with market opportunity to generate new business clients while also maintaining and expanding existing consumer and business banking relationships.
Educates associates, customers, and surrounding community about best practices to achieve and maintain financial wellness in addition to emerging bank technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier.
Coaches and develops branch associates through execution of iConnect - the Region's Sales, Service and Coaching process, with some guidance from assigned mentor, senior level managers and internal support partners
Provides consistent and timely coaching and guidance to associates to assist with strengthening their product knowledge and identifying customer needs
Educates and advises customers on Regions Consumer and Business products and services, including all loan and deposit types in addition to assisting with annuities and life insurance
Ensures a consistent optimal customer experience, including handling customer’s transactional needs as needed.
Resolves escalated customer and associate issues and provides counseling to associates as needed with some guidance and direction from senior leadership and Human Resources
Manages recruiting and selection process for assigned branch
Maintains relationships with Line of Business partners and refers customers to an internal team of experts when additional complex financial goals and needs are recognized
Follows all bank policies, processes, procedures, and internal audit requirements and adheres to applicable laws and regulations, including completing individual duties specific to the role of Branch Manager, and ensures all associates in the branch complete their delegated operational risk management duties as assigned; as a member of the branch team, ensures sound banking practices, including managing, identifying, and reporting operational risks

Skills

Leadership

Communication

Customer service

Multi-tasking

Sales coaching

Problem-solving

Education

High School Diploma or GED

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Job Description

At Regions, the Branch Manager is responsible for maintaining an engaged, operationally sound, and high performing team dedicated to improving the financial wellness of our customers. This position acts as a player and coach, oversees branch operations, directly manages associate performance, and provides guidance as needed to ensure associates are helping customers reach their financial goals by understanding and meeting customer needs. Branch Managers are expected to drive branch performance results through strong individual sales performance in addition to ensuring the team meets and exceeds branch sales, quality, and service goals while maintaining an operationally efficient and compliant branch.

Regions' mission is to make life better for our customers and communities, and we are looking for candidates committed to fostering customer relationships, identifying needs and creating a path to achieving financial goals. The successful candidate should be individually driven and competitive, as well as motivated to work as a team to achieve a common goal. This requires a candidate that is motivated by a fast paced and energetic environment, with the ability to provide personalized customer service.

Primary Responsibilities

Leads a small to moderate sized team of branch associates responsible for impacting new revenue generation through identifying customer needs and providing appropriate guidance and perspective about Regions solutions
Conducts outside sales efforts commensurate with market opportunity to generate new business clients while also maintaining and expanding existing consumer and business banking relationships
Educates associates, customers, and surrounding community about best practices to achieve and maintain financial wellness in addition to emerging bank technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier
Coaches and develops branch associates through execution of iConnect - the Region's Sales, Service and Coaching process, with some guidance from assigned mentor, senior level managers and internal support partners
Provides consistent and timely coaching and guidance to associates to assist with strengthening their product knowledge and identifying customer needs
Educates and advises customers on Regions Consumer and Business products and services, including all loan and deposit types in addition to assisting with annuities and life insurance
Ensures a consistent optimal customer experience, including handling customer’s transactional needs as needed. This may include sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they want
Resolves escalated customer and associate issues and provides counseling to associates as needed with some guidance and direction from senior leadership and Human Resources
Manages recruiting and selection process for assigned branch
Maintains relationships with Line of Business partners and refers customers to an internal team of experts when additional complex financial goals and needs are recognized
Follows all bank policies, processes, procedures, and internal audit requirements and adheres to applicable laws and regulations, including completing individual duties specific to the role of Branch Manager, and ensures all associates in the branch complete their delegated operational risk management duties as assigned; as a member of the branch team, ensures sound banking practices, including managing, identifying, and reporting operational risks

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This position is incentive eligible.

This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https://fedregistry.nationwidelicensingsystem.org for more information.

Requirements

High School Diploma or GED
Three (3) years of Financial Services, sales, or sales management experience
Expected to obtain an active Life Insurance License within first twelve (12) months and maintain continuing education for licensing requirements
Ability to work on Saturday as needed

Preferences

College degree
Life Insurance License
Supervisory experience within the Financial Services industry
Six (6) years of banking and/or lending experience
Six (6) years of relationship-based client consultation experience

Skills And Competencies

Ability to exhibit mastery of key advice, guidance, and education concepts
Ability to handle multiple priorities simultaneously
Ability to provide effective feedback and guidance
Excellent communication and customer service skills
Excellent leadership and problem-solving skills

Bilingual Skills preferred: English/Spanish

This position may be filled at a higher level depending on the Candidate's qualifications and experience.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Minimum

Job Range Target:

$68,359.25 USD

Median

$89,302.50 USD

Incentive Pay Plans

This role is eligible to participate in a commission incentive plan. Employees have the potential to earn commission based on performance against defined metrics and goals.This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.