Regional Learning Manager , Grocery Shared Field

Amazon; Phoenix (AZ); On-site; USD 64,800 - 103,100; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon is looking for a Learning Regional Manager based in Phoenix, AZ. In this role, you'll lead training initiatives and drive operational excellence by analyzing performance metrics across our fulfillment centers. You'll collaborate with leadership to develop learning strategies that enhance associate development and site performance.

This position requires a bachelor's degree and substantial experience in adult learning, stakeholder management, and fulfillment center operations. The compensation range for this role is $64,800 to $103,100 USD annually, depending on location and experience.

Qualifications

• Proven experience in adult learning principles, specifically in virtual settings.
• Ability to manage and influence stakeholders at various organizational levels.
• Experience in fulfillment center operations.

Responsibilities

• Drive site performance through analysis of metrics.
• Lead new hire onboarding processes.
• Develop learning strategies to improve efficiency.

Skills

Adult Learning Theory

Remote training facilitation

Stakeholder management

Education

Bachelor's degree or equivalent

Job description

Overview

Application deadline: Jun 12, 2026

Are you passionate about developing people and driving operational excellence? Join us as a Learning Regional Manager, where you'll play a crucial role in shaping the learning experience and performance of our fulfillment center associates. In this dynamic role, you'll lead training initiatives, analyse performance metrics, and implement strategic L&D solutions across multiple sites.

Key Job Responsibilities

• Drive site performance through deep analysis of metrics, providing actionable insights and solutions to leadership teams
• Lead and optimize new hire onboarding processes, including trainer program management and training delivery
• Develop and implement learning strategies to improve operational efficiency and associate development
• Partner with senior leadership to drive performance improvements through data-driven decisions
• Monitor and enhance training effectiveness across multiple processes and roles
• Provide coaching and mentorship to site leadership on learning and development best practices
• Develop reporting mechanisms that measure the effectiveness of training, to aid in assurance and process improvement
• Maintain close relationships with internal and external stakeholders, understanding our highest priority execution pain-points and opportunities, which will translate into learning solutions that improve performance
• Demonstrate excellent people management and learning facilitation skills
• Work cross functionally across both Grocery Fulfillment Centers and Sub Same Day-Grocery stations

A Day in the Life

As a Learning Regional Manager within our Worldwide Grocery Learning team, your typical day will include analysing performance metrics, leading Weekly Business Reviews, and meeting with site leadership to drive grocery-specific improvements. You'll spend time coaching managers and supervisors, auditing new hire orientations, and ensuring ambassador programs run smoothly across multiple locations. Regular collaboration with your NA-based L&D colleagues and manager will keep our initiatives aligned globally. The role will require frequent travel between both types of sites, and you'll often find yourself problem-solving with stakeholders at all levels to enhance learning initiatives and site performance.

About the Team

You will be joining a dynamic team that supports Amazon Fresh FCs and SSD-G sites in NA. We're a close-knit group of Learning professionals, each bringing unique insights to our shared mission of developing talent and driving operational excellence in grocery operations. Our team collaborates everyday, tackling similar challenges. We regularly share best practices, work on cross-market initiatives, and support each other's success through weekly touch points and collaborative problem-solving.

Basic Qualifications

• Bachelor's degree or equivalent
• Experience focused on Adult Learning Theory, including 1) virtual training facilitation and dealing with remote teams, and 2) delivering Soft Skills, Technology Skills and/or Technical or other Systems training
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience in FCs field Ops settings

Preferred Qualifications

• The ability to work in fast-paced ambiguous environments, adapting quickly to changing circumstances, processes and priorities
• Ability to influence leaders at all levels to understand their role in employee development and help build their skills
• Experience in change management and process improvement activities, designing scalable solutions and implementing quickly

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

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