Regional Learning Manager , Grocery Shared Field

Amazon; Springfield (VA); On-site; USD 64,800 - 103,100; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Learning Regional Manager to shape learning experiences and performance for fulfillment center associates. You will lead training initiatives, analyze performance metrics, and implement L&D solutions across multiple sites.

The role involves onboarding optimization, coaching leaders, and developing reporting to measure training effectiveness. Frequent travel between sites is required to drive grocery operations improvements.

Qualifications

• Bachelor's degree or equivalent.
• Adult Learning Theory with remote/virtual training experience.
• Stakeholder management across multiple levels.
• Operations in Fulfillment Centers (FCs) environments.

Responsibilities

• Drive site performance through metrics analysis and actionable leadership insights.
• Lead onboarding processes, trainer program management, and training delivery.
• Develop and implement learning strategies to boost efficiency and associate development.
• Partner with senior leadership to drive data-driven performance improvements.
• Monitor training effectiveness across processes and roles.
• Coach site leadership on L&D best practices.
• Develop reporting to measure training effectiveness and support process improvement.
• Collaborate with internal/external stakeholders to translate pain-points into learning solutions.
• Travel frequently between sites to support multiple locations.

Skills

Adult Learning Theory

Virtual training facilitation

Remote team training

Soft Skills training

Technology Skills training

Technical systems training

Stakeholder management

Field Ops experience

Education

Bachelor's degree or equivalent

Job description

Description

Are you passionate about developing people and driving operational excellence? Join us as a Learning Regional Manager, where you'll play a crucial role in shaping the learning experience and performance of our fulfillment center associates. In this dynamic role, you'll lead training initiatives, analyse performance metrics, and implement strategic L&D solutions across multiple sites.

Key Responsibilities

• Drive site performance through deep analysis of metrics, providing actionable insights and solutions to leadership teams
• Lead and optimize new hire onboarding processes, including trainer program management and training delivery
• Develop and implement learning strategies to improve operational efficiency and associate development
• Partner with senior leadership to drive performance improvements through data‑driven decisions
• Monitor and enhance training effectiveness across multiple processes and roles
• Provide coaching and mentorship to site leadership on learning and development best practices
• Develop reporting mechanisms that measure the effectiveness of training, to aid in assurance and process improvement
• Maintain close relationships with internal and external stakeholders, understanding our highest priority execution pain‑points and opportunities, which will translate into learning solutions that improve performance
• Demonstrate excellent people management and learning facilitation skills
• Work cross‑functionally across both Grocery Fulfillment Centers and Sub Same Day‑Grocery stations

A Day in the Life

As a Learning Regional Manager within our Worldwide Grocery Learning team, your typical day will include analysing performance metrics, leading Weekly Business Reviews, and meeting with site leadership to drive grocery‑specific improvements. You'll spend time coaching managers and supervisors, auditing new hire orientations, and ensuring ambassador programs run smoothly across multiple locations. Regular collaboration with your NA‑based L&D colleagues and manager will keep our initiatives aligned globally. The role will require frequent travel between sites, and you'll often find yourself problem‑solving with stakeholders at all levels to enhance learning initiatives and site performance.

About the Team

You will be joining a dynamic team that supports Amazon Fresh FCs and SSD‑G sites in NA in NA. We're a close‑knit group of Learning professionals, each bringing unique insights to our shared mission of developing talent and driving operational excellence in grocery operations. Our team collaborates everyday, tackling similar challenges. We regularly share best practices, work on cross‑market initiatives, and support each other's success through weekly touch points and collaborative problem‑solving.

Basic Qualifications

• Bachelor's degree or equivalent
• Experience focused on Adult Learning Theory, including 1) virtual training facilitation and dealing with remote teams, and 2) delivering Soft Skills, Technology Skills and/or Technical or other Systems training
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience in FCs field Ops settings

Preferred Qualifications

• The ability to work in fast‑paced ambiguous environments, adapting quickly to changing circumstances, processes and priorities
• Ability to influence leaders at all levels to understand their role in employee development and help build their skills
• Experience in change management and process improvement activities, designing scalable solutions and implementing quickly

Equal Opportunity Employer

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Values and Benefits

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Compensation

USA, VA, Chester - 64,800.00 - 103,100.00 USD annually

USA, VA, Springfield - 64,800.00 - 103,100.00 USD annually