Regional Learning Manager , Grocery Shared Field

Amazon; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

Amazon is seeking a Learning Regional Manager to shape the learning experience for fulfillment center associates in New York. You will analyze performance metrics, lead training initiatives, and collaborate with site leadership to enhance operational efficiency.

This role involves frequent travel, coaching managers, and developing reporting mechanisms to improve training. Join a dynamic team that supports Amazon Fresh FCs in North America and fosters talent development and operational excellence.

Qualifications

• Experience in developing and implementing learning strategies.
• Strong analytical skills to provide actionable insights.
• Excellent communication and facilitation skills.

Responsibilities

• Drive site performance through analysis of metrics.
• Oversee new hire onboarding processes.
• Develop learning strategies to enhance efficiency.
• Partner with leadership for performance improvements.
• Monitor training effectiveness across processes.

Skills

People management

Data analysis

Strategic thinking

Training delivery

Collaborative problem-solving

Job description

Description

Are you passionate about developing people and driving operational excellence? Join us as a Learning Regional Manager, where you'll play a crucial role in shaping the learning experience and performance of our fulfillment center associates. In this dynamic role, you'll lead training initiatives, analyse performance metrics, and implement strategic L&D solutions across multiple sites.

Key Job Responsibilities

• Drive site performance through deep analysis of metrics, providing actionable insights and solutions to leadership teams
• Lead and optimize new hire onboarding processes, including trainer program management and training delivery
• Develop and implement learning strategies to improve operational efficiency and associate development
• Partner with senior leadership to drive performance improvements through data-driven decisions
• Monitor and enhance training effectiveness across multiple processes and roles
• Provide coaching and mentorship to site leadership on learning and development best practices
• Develop reporting mechanisms that measure the effectiveness of training, to aid in assurance and process improvement.
• Maintain close relationships with internal and external stakeholders, understanding our highest priority execution pain‑points and opportunities, which will translate into learning solutions that improve performance
• Demonstrate excellent people management and learning facilitation skills.

A Day in the Life

As a Learning Regional Manager within our Worldwide Grocery Learning team, your typical day will include analysing performance metrics, leading Weekly Business Reviews, and meeting with site leadership to drive grocery‑specific improvements. You'll spend time coaching managers and supervisors, auditing new hire orientations, and ensuring ambassador programs run smoothly across multiple locations. Regular collaboration with your NA‑based L&D colleagues and manager will keep our initiatives aligned globally. The role will require frequent travel between sites, and you'll often find yourself problem‑solving with stakeholders at all levels to enhance learning initiatives and site performance.

About the Team

You will be joining a dynamic team that supports Amazon Fresh FCs in NA. We're a close‑knit group of Learning professionals, each bringing unique insights to our shared mission of developing talent and driving operational excellence in grocery operations.

Our team collaborates everyday, tackling similar challenges. We regularly share best practices, work on cross‑market initiatives, and support each other's success through weekly touch points and collaborative problem‑solving.