Regional IT Support Specialist

Potter Global Technologies; Maryland Heights (MO); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Employee Ownership program

Generous time off and holidays

Continuous learning opportunities

Financial Wellness programs

Job summary

Potter Global Technologies is seeking a Regional IT Support Specialist – APAC to be the primary IT contact for the APAC region. The role covers on-site support in the Malaysia office and remote assistance for traveling and home-based staff.

You will troubleshoot devices and connectivity, support Outlook/Teams/SharePoint, and ensure device management with Intune and other tools, while maintaining asset records and assisting new hires.

Qualifications

• 3+ years in IT support, desktop or field support.
• Strong experience with Windows laptops and Office 365 environments.
• Experience providing remote technical support to dispersed users.
• Understanding of TCP/IP, DNS, DHCP, Wi‑Fi, VPN and connectivity.

Responsibilities

• Serve as the APAC regional IT support contact.
• Provide in-person and remote support for employees.
• Troubleshoot laptops, devices, printers, and peripherals.
• Diagnose and resolve Windows, Office 365, and connectivity issues.
• Support Outlook, Teams, OneDrive, SharePoint, and productivity apps.
• Coordinate equipment shipments and asset records.
• Prepare tech for new hires and process offboarding equipment.

Skills

Windows support

Office 365

Remote support

Networking basics

IT hardware & peripherals

Education

Associate/Bachelor in IT or related field

Tools

Microsoft Intune

Endpoint management tools

Job description

Job Details

Job Location: Malaysia - Maryland Heights, MO 63043

Position Type: Full Time

Join Us as a Regional IT Support Specialist – APAC at Potter Global Technologies

At Potter Global Technologies, we’ve been protecting lives around the world for over 125 years—and we’re just getting started. We’re a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships.

Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. And our mission? With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people that connect them with reliable expertise in life safety applications.

If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation—you’ll feel at home here.

What You’ll Do

• Serve as the primary point of contact for day-to-day IT support within the APAC region.
• Provide in-person support for employees in the regional office and remote support for traveling, home-based, and field sales employees.
• Troubleshoot laptops, mobile devices, docking stations, monitors, printers, peripherals, and other end-user technology.
• Diagnose and resolve Windows, Office 365, application, account, and connectivity issues.
• Support Outlook, Teams, OneDrive, SharePoint, and other company-approved productivity and collaboration applications.
• Troubleshoot VPN, Wi‑Fi, internet connectivity, authentication, and remote‑access issues.
• Assist traveling employees with technology issues affecting their ability to work from hotels, customer locations, home offices, and other remote environments.
• Provide responsive support to sales employees where technology interruptions may directly affect customer meetings, presentations, or business activity.
• Configure, deploy, maintain, and replace laptops, mobile devices, and peripherals.
• Coordinate equipment shipments to and from remote employees throughout the region.
• Maintain accurate records of assigned hardware, inventory, accessories, and equipment lifecycle.
• Prepare technology for new hires and ensure equipment is recovered and processed appropriately during employee departures.
• Coordinate warranty repairs, replacements, and vendor support when necessary.
• Follow Corporate IT standards for device configuration, security, software installation, and asset management.
• Perform new hire orientation on first day of employment.

Qualifications

Experience That Drives Success

• 3+ years of experience in IT support, desktop support, field support, or a similar end‑user technology role.
• Strong experience supporting Windows laptops and Office 365 environments.
• Experience providing remote technical support to geographically dispersed users.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, Wi‑Fi, VPN, and internet connectivity.
• Experience supporting mobile devices, printers, peripherals
• Experience with ticketing, remote-support, and endpoint‑management tools.
• Strong troubleshooting and analytical skills with the ability to independently diagnose and resolve problems.
• Excellent customer‑service and communication skills.

Preferred Qualifications

• Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• CompTIA A+, Network+, Microsoft, or similar industry certifications.
• Experience with Microsoft Intune or another endpoint‑management platform.
• Experience supporting a mobile sales or field‑based workforce.
• Experience working within a global Corporate IT organization.

Key Strengths & Skills

• Success in working and driving results in a cross‑functional environment.
• Ability to communicate effectively with both technical and non‑technical employees.
• Strong organizational skills and the ability to manage competing priorities with limited day‑to‑day supervision.
• Ability to take ownership of an issue from initial report through resolution or escalation.
• Effective at assessing customer needs and proposing solutions
• Excellent verbal and written communication skills
• Effective organization and time management skills
• Ability to work independently and as part of a team

Our Culture

• We build strong relationships—with teammates, partners, and customers
• We take pride in knowing every product we build serves the purpose of protecting lives
• We listen actively, coach frequently, and own our results
• We foster innovation, value curiosity, and believe that experimentation is part of growth
• We create a welcoming and inclusive space where everyone belongs
• We take ownership of our work—quality and safety are at the core of what we do

Benefits That Matter

• Employee Ownership Program – You’re not just an employee—you’re an owner. We share success together.\
• Generous time off and holidays
• Continuous learning and development opportunities
• Financial Wellness programs including complimentary Certified Financial Planner sessions
• Recognition programs that celebrate individual and team wins
• A mission-driven team that supports life‑saving outcomes, every day

Location

This is a full‑time position, on‑site at our Kuala Lumpur, Malaysia location. The expected schedule is 40 hours per week, Monday through Friday, but an occasional shift in hours may be necessary to accommodate project schedules.