Regional IT Support Manager

Seven Hills Foundation; Worcester (MA); Hybrid; USD 68,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Enhanced Retirement Plan

Student Loan Assistance

Tuition Assistance/Discounts

Home Mortgage Initiative

3 weeks paid vacation

Vacation cash-out

3 paid personal days

11 paid holidays

Paid sick time

Job summary

Seven Hills Foundation is seeking a Regional IT Support Manager to lead IT support across Worcester, MA and Greenfield, NH. This hybrid role requires travel between sites and a hands-on, service-oriented leader to drive reliable technology and strong customer service.

You will mentor staff, manage ticket queues, coordinate equipment purchasing, and collaborate with enterprise IT teams on security and infrastructure initiatives.

Qualifications

• 5+ years of supervisory or team leadership experience.
• Strong knowledge of Microsoft 365 and desktop operating systems.
• Experience with printers and mobile devices.
• Understanding of cybersecurity principles and information security best practices.

Responsibilities

• Lead daily IT support operations for multiple offices and program locations.
• Supervise and mentor regional IT support staff, including workload management and performance development.
• Oversee help desk ticket queues and ensure timely resolutions.
• Coordinate technology purchasing and lifecycle planning.
• Ensure compliance with IT standards and security protocols.

Skills

People leadership

Customer service

Troubleshooting

Cybersecurity basics

Communication skills

IT operations

Education

Bachelor's degree

Tools

Microsoft 365

Endpoint management tools

Job description

Regional IT Support ManagerPay: $68,000-$85,000 AnnuallyHybrid role with travel required between Worcester, MA and Greenfield, NHJoin Our TeamWe're seeking an experienced and service-oriented Regional IT Manager to lead technology support operations across multiple locations within our organization. This role provides leadership for regional IT services, ensuring employees have reliable, secure, and responsive technology resources to support their work.The ideal candidate is a strong people leader with hands-on technical expertise, a customer-focused mindset, and the ability to thrive in a fast-paced environment. If you're passionate about delivering exceptional IT support while mentoring staff and improving operational efficiency, we'd love to hear from you.Benefits for Full-time employees:Health Insurance: Offered through Blue Cross Blue Shield, with generous company contribution.Enhanced Retirement Plan: 25% - 33% Employer match based on tenure.Student Loan Assistance: Consolidation, counseling, & limited employer contribution!Discounted Tuition with College & University Partnerships!Tuition Assistance: Reimbursed or prepaid college coursework!Home Mortgage Initiative: Favorable down payment (3-5%), reduced closing costs co-paid by Seven Hills!Work-Life Balance:Generous Accrued Paid Vacation: 3 weeks in your first year!Vacation Cash-Out Option3 Paid Personal Days11 Paid HolidaysAccrued Paid Sick TimeAs the Regional IT Manager, you will:Lead daily IT support operations for multiple offices and program locations.Supervise and mentor regional IT support staff, including workload management, coaching, scheduling, and performance development.Oversee help desk ticket queues and ensure timely, professional resolution of service requests.Identify trends, recurring issues, and opportunities to improve service delivery and customer satisfaction.Coordinate support for desktop computers, laptops, mobile devices, printers, scanners, conference room technology, and business applications.Manage regional technology purchasing, equipment replacement, and lifecycle planning.Maintain accurate inventories of technology assets and equipment.Coordinate printer and copier support services.Partner with enterprise IT teams on cybersecurity, infrastructure, telecommunications, applications, and strategic technology initiatives.Support employee onboarding, transfers, and offboarding by coordinating equipment deployment and asset recovery.Ensure compliance with IT standards, documentation requirements, security protocols, and organizational policies.Assist with technology needs related to office relocations, new program openings, emergency response efforts, audits, and other operational changes.Prepare operational reports, ticket trend analyses, staffing updates, and purchasing summaries for IT leadership.What We're Looking ForPrevious supervisory or team leadership experience.Strong knowledge of:Microsoft 365Desktop operating systemsEndpoint management toolsPrinters and mobile devicesStandard business technologiesExcellent troubleshooting and problem-solving skills.Strong written and verbal communication skills.Ability to prioritize multiple tasks in a dynamic environment.Understanding of cybersecurity principles and information security best practices.Strong commitment to customer service and building positive working relationships.Why Join UsYou'll have the opportunity to make a direct impact by supporting technology services that enable staff to deliver critical services to the communities we serve. We offer a collaborative work environment, opportunities for professional growth, and the chance to lead meaningful technology initiatives that improve organizational effectiveness. If you're an experienced IT professional who enjoys leading teams, solving problems, and delivering exceptional customer service, we encourage you to apply.Bachelor degree requiredStandard driver’s license – class C or class D3 – 5 years of related experience