Regional IT Support Leader — Operations & Projects

Precision Castparts Corp. (PCC); Cleveland (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Precision Castparts Corp. (PCC) in Cleveland, OH seeks an IT Support Manager to lead regional user support teams, manage escalations, and drive technology projects. You will partner with Cyber Security, Applications and Infrastructure to ensure secure, reliable operations across multiple plants and locations.

The role requires strong leadership, customer focus, and the ability to manage a remote workforce and coordinate with business stakeholders. Travel as required.

Qualifications

• Bachelor's degree in computer science, information systems or related studies, or equivalent work experience.
• Minimum of two (2) years IT management or supervisory experience.
• Preferred two (2) plus years working in a discrete manufacturing environment, such as aerospace or other heavy industries.

Responsibilities

• Serve as the primary business-facing leader and single point of contact for IT support functions.
• Lead and develop IT support technicians.
• Document application requirements, technical specifications, use-cases, and workflow processes.
• Support and implement data governance and master data initiatives.
• Mentor and train junior techs on user support and troubleshooting.
• Handle technical escalations from Help Desk and other technicians.
• Lead local IT projects in support of business operations.
• Collaborate with security, networking, infrastructure, and application teams to resolve complex issues.

Skills

IT management

Team leadership

Incident resolution

Customer engagement

Project planning

Remote workforce management

Stakeholder communication

Technical troubleshooting

Education

Bachelor's degree in Computer Science or related

Minimum 2 years IT management experience

Tools

Active Directory

Windows Server

SCCM

ServiceNow

Cyber security basics

Networking basics

Documentation tools

Job description

Precision Castparts Corp. (PCC) in Cleveland, OH seeks an IT Support Manager to lead regional user support teams, manage escalations, and drive technology projects. You will partner with Cyber Security, Applications and Infrastructure to ensure secure, reliable operations across multiple plants and locations.

The role requires strong leadership, customer focus, and the ability to manage a remote workforce and coordinate with business stakeholders. Travel as required.