Regional Interpreter Operations Leader

Lisinski Law Firm; Phoenix (AZ); On-site; USD 63,900 - 78,100; Full time

Job summary

A legal services firm is seeking a Regional Interpreter Manager to oversee a team of interpreters in the Greater Phoenix Area. The role involves managing performance, designing training programs, and ensuring compliance with legal protocols. Candidates should have a background in Spanish interpretation and team management, with at least 3 years of relevant experience. This full-time position requires travel of up to 40%.

Qualifications

• Minimum of 3 years working as a Spanish interpreter in immigration, legal, or healthcare settings.
• At least 3 years of experience managing or supervising teams in service-oriented environments.
• Proven ability to design, implement, and evaluate operational processes and training systems.

Responsibilities

• Serve as the direct manager for a team of five interpreters.
• Design and execute onboarding and ongoing training programs.
• Establish and monitor Key Performance Indicators to measure quality and efficiency.

Skills

Spanish interpretation

Team management

Conflict resolution

Bilingual proficiency (English and Spanish)

Education

Bachelor's degree in business administration, interpretation/translation, linguistics, or related field

5+ years of relevant work experience

Tools

Salesforce or similar CRM platforms

Job description

A legal services firm is seeking a Regional Interpreter Manager to oversee a team of interpreters in the Greater Phoenix Area. The role involves managing performance, designing training programs, and ensuring compliance with legal protocols. Candidates should have a background in Spanish interpretation and team management, with at least 3 years of relevant experience. This full-time position requires travel of up to 40%.