Regional Human Resources Manager

EZCORP; San Juan (PR); Hybrid; USD 90,000 - 130,000; Full time

Job summary

EZCORP is seeking a Regional Human Resources Manager to support field operations in key HR areas across an assigned region, including talent acquisition, Team Member development, succession planning, and compensation administration.

This role can be based in Miami or Puerto Rico and will involve guiding and training field leadership on HR policies, laws, and company procedures while aligning with EZCORP’s culture and values.

Qualifications

• Bachelor's degree in Business, Human Resources, or related field or 5–8 years of work experience in HR.
• PHR or SPHR certification is preferred.
• Retail/pawn and multi-unit experience is preferred.
• Bilingual in Spanish is a must; HR experience in Puerto Rico is required.

Responsibilities

• Support field operations with HR policies and processes.
• Oversee talent acquisition, onboarding, and succession planning.
• Manage benefits, compensation, and employee relations across the region.
• Train leaders on HR compliance, policy updates, and new initiatives.
• Partner with leadership to align HR programs with company culture and KPIs.
• Support background checks, onboarding, and regulatory compliance.

Skills

Talent management

Recruitment

Employee relations

Compliance

Leadership

Bilingual Spanish

Education

Bachelor's degree in HR or related

PHR/SPHR certification

Tools

MS Word

MS Excel

PowerPoint

HRIS

Job description

The Regional Human Resources Manager supports field operations in key areas of human resources within an assigned region. The responsibilities include support and oversight of talent acquisition, Team Member development, talent and succession planning, and leave, benefit and compensation administration. The Regional HR Manager will guide, train and participate in the execution of HR policies and processes while supporting the strategic objectives, culture and values of the organization.

This role can be based in Miami or Puerto Rico

ESSENTIAL DUTIES & RESPONSIBILITIES

:

• Partners with and supports field operations
• Assists in the development and implementation of staffing/recruiting plans. Supports recruiting efforts, selection process and the onboarding of new Team Members
• Guides and supports Field Leadership in the long and short-term planning in human resources areas such as staffing, performance management, Team Member development and talent and succession planning
• Partners with and supports operations and training teams on compliance training, new initiatives, all career path training/certification, new hire orientation onboarding, and special projects
• Maintains benefits and compensation knowledge
• Manages and supports Team Member relations and investigations
• Acts as a professional role model
• Guides, trains and directs business partners on HR related federal, state and local laws and Company policies, practices and procedures
• Establishes effective business relationships with leadership, staying in close contact with internal customers to understand their business needs
• Supports and oversees recruiting, selection/screening and on-boarding processes to ensure vacant and backfill positions are identified and filled in a timely manner according to the KPIs in place
• Guide and support Field Leadership in the recruitment and selection process utilizing Company best practices
• Participates in panel interviews and provides interview results and recommendations to hiring managers
• Assists and guides the compensation process including determining appropriate pay rates for new hires, promotions, and merit increases
• Works with the Human Resource Services and Administration to oversee the background/drug check activities
• Assesses leadership development needs and high potential Team Members through strategic partnership with Field Leadership (e.g., talent assessments, panel reviews, etc
• Conducts HR training
• Conducts exit interviews and provides feedback to field leadership
• Supports Human Resources initiatives
• Reports unethical behavior through proper channels
• Efficiently and effectively manages resources and capacity
• Participates in special human resources projects, as requested, by the human resources Leadership Team
• Models the Company's core values
• Successfully demonstrates the ability to influence positive change in others
• Creates and sustains excellent internal and external customer service
• Develops strong working relationships
• Provides quality work, products and processes to ensure alignment with company standards, values and initiatives
• Knowledgeable in and ability to apply all regulatory requirements, Company policies and procedures
• Ability to build highly effective business partnerships using influence, consultative skills and diplomacy
• Well versed on our compensation and benefits programs
• Ability to motivate and enable others to achieve results through their contribution
• Demonstrated strong verbal and written communication and interpersonal ski
• Attention to detail and accuracy; and time management and organizational skills
• Highly proficient in the use of MS Word, MS Excel, PowerPoint and Outlines
• Management of labor relations processes: employment contracts, vacation registration, disabilities, permits, bonuses, well-documented benefits.
• Diagnose and identify areas of opportunity, act as an agent of change, drive organizational culture, and effectively manage change initiatives to optimize Team Member productivity, and buy-in and engagement
• Mediate and resolve labor conflicts, ensuring a positive and productive work environment

EDUCATION & EXPERIE NCE:

• Bachelors' degree in Business, Human Resources, or related course of study or five to eight years of work experience in a related field
• PHR or SPHR certification preferred
• Retail/pawn and multi-unit experience preferred
• Bilingual in Spanish is a must
• Must have HR experience in Puerto Rico
• Ability to travel to Puerto Rico if based in Miami

No agencies please as we do not accept unsolicited candidate resumes from agencies. All unsolicited resumes or candidate information from agencies are considered free of fees and/or commissions and will be added to our applicant pool. We ask that all agencies respect this policy.