Regional HR Manager

Paradies Lagardère; Dallas (TX); On-site; USD 75,000 - 115,000; Full time

Job summary

An established industry player in retail and hospitality is seeking a dynamic HR Director to lead operations across multiple airport locations. This role is pivotal in aligning HR strategies with business objectives, ensuring compliance with employment laws, and fostering a culture of engagement and performance. The ideal candidate will possess strong communication and organizational skills, with a proven track record in managing diverse teams. Join a forward-thinking company that values innovation and employee development, and make a significant impact on the workforce while enjoying the challenges of a fast-paced environment.

Qualifications

• 7+ years of progressive HR experience, including 3 years in a multi-site role.
• Strong knowledge of employment law and compliance regulations.

Responsibilities

• Lead HR operations for multiple airport locations within the assigned region.
• Manage employee relations, investigations, and conflict resolution.

Skills

Wage and Hour Law

FLSA

ADA

FMLA

EEOC

Communication Skills

Organizational Skills

Conflict Management

Training Skills

MS Office Proficiency

Education

Bachelor’s Degree

HR Certifications (PHR/SPHR or SHRM-CP/SHRM-SCP)

Tools

HRIS Systems

Job description

Position Description Summary

The North American division of Lagardère Travel Retail, Paradies Lagardère, has been pioneering trends, developing innovative shopping and dining options, and delivering engaging experiences for airport travelers across North America for over 70 years. We operate 850 stores and 170 restaurants and bars across the US and Canada. Paradies Lagardère is renowned for creating memorable and positive customer experiences.

In Human Resources, we pride ourselves on being an agile team that supports our business to achieve goals and uphold our mission of maintaining First-Class standards that exceed customer and partner expectations. As part of a company with over 10,000 employees, you will play a critical role in strategic partnerships with Regional Directors, implementing HR strategies that support operational excellence, ensure compliance with labor regulations, and foster a culture of engagement, retention, and performance. The role requires a proactive leader who can balance strategic planning with a hands-on approach, driving talent development, workforce planning, and employee relations initiatives across your region.

Duties And Responsibilities

1. Lead HR operations for multiple airport locations within the assigned region.
2. Partner with regional leadership to align HR strategies with business objectives.
3. Ensure compliance with employment laws and company policies.
4. Manage employee relations, investigations, and conflict resolution fairly and consistently.
5. Provide guidance on workforce planning, recruitment, and onboarding.
6. Oversee performance management, coaching, and development plans for staff and management.
7. Monitor HR metrics such as turnover, engagement, and retention, and identify improvement opportunities.
8. Support training initiatives to uphold First-Class service standards, safety, and compliance.
9. Facilitate change management during business transformations.
10. Collaborate with centralized HR functions like Benefits, Payroll, Learning & Development, HRIS.
11. Serve as a trusted advisor to site leaders, providing strategic counsel and understanding of people risks.
12. Lead status/update calls with site locations.
13. Design and implement policies to optimize productivity.
14. Support talent management, including succession planning and performance assessment.
15. Drive talent acquisition efforts, including sourcing and interviewing.
16. Analyze exit interview data and reports to identify trends and solutions.
17. Counsel associates on wellness, leaves, and company programs.
18. Discuss company compensation and benefits programs.
19. Prepare and analyze HR reports and statistics.
20. Advise on complex employee relations issues and monitor progress.
21. Participate in creating sustainable HR strategies.
22. Handle special projects as assigned.

Knowledge And Skills

• Knowledge of employment law (e.g., Wage and Hour, FLSA, ADA, FMLA, EEOC)
• Understanding of local, state, and federal laws
• Strong communication skills for all organizational levels
• Organizational skills for investigations and documentation
• Conflict management and confidentiality
• Training and facilitation skills
• Proficiency with MS Office and HRIS systems
• Strategic, analytical, energetic, and team-oriented
• Self-motivated and proactive
• Storytelling and presentation skills

Position Qualifications

• Bachelor’s Degree or equivalent experience
• Minimum of 2 years managerial experience
• 7+ years of progressive HR experience, including 3 years in a multi-site or regional role
• Experience in retail, hospitality, or food & beverage preferred
• HR certifications (PHR/SPHR or SHRM-CP/SHRM-SCP) are a plus
• Up to 50% travel required
• Availability for some nights, weekends, and holidays

Physical Requirements

• Ability to sit, stand, or walk for extended periods
• May require lifting up to 40 lbs

Seniority level

• Director

Employment type

• Full-time

Job function

• Human Resources

Industries

• Retail