Regional Housing Operations Leader - Supportive Housing

Low Income Housing Institute; Washington; On-site; USD 110,000 - 120,000; Full time

Job summary

Low Income Housing Institute in King County seeks a Regional Operations Manager to lead property management and permanent supportive housing programs, ensuring resident safety, stability, and trauma-informed care.

You will supervise area managers, coordinate capital and maintenance, manage revenue and expenses, and collaborate with LIHI teams to advance diversity and inclusion while maintaining compliance and high service standards.

Responsibilities

• Provide leadership to teams across the property management and permanent supportive housing programs, including supervision of Area Managers, Property Managers, Maintenance, and Front Desk/Security staff.
• Hire, lead, motivate, train, and supervise the Area Managers and facilitate growth in the housing management department.
• Monitor acceptable levels of unit turnover time, market and renewal rates, occupancy, delinquency and bad debt. Make recommendations and improvements where needed by working closely with Area Managers and site staff.
• Recommend and implement strategies on increasing revenue, minimizing expenses, and monitor/implement rental rate adjustments.
• Supervise, authorize, monitor and administer contract services and approves expenses that exceed area manager authority in collaboration with DOHM and finance.
• Set clear expectations, coach, mentor, and evaluate team performance in alignment with LIHI values and supportive housing best practices.
• Ensure that residents comply with all lease terms and assist site teams with follow through to positively correct resident behavior and/or enter the legal process to ensure rent is paid and negative resident behavior are treated appropriately.
• Foster a collaborative and inclusive team culture that centers resident well-being, encourages accountability, promotes a service-oriented approach rooted in Harm Reduction and Trauma-Informed Care to meet the complex needs of residents.
• Oversee program operations to ensure alignment with LIHI’s mission, service goals, management plans, and funder requirements.
• Set standards and policies for operations leaders and staff that ensure resident safety, and uphold cleanliness and habitability standards.
• Monitor unit turnover and occupancy; implement proactive strategies to reduce vacancy, address rent arrears, and support resident stability while keeping sites financially on track.
• Coordinate capital and maintenance projects, ensuring contracts include proper insurance, clearly defined scopes of work, and compliance with health, safety, and regulatory requirements.
• Proactively assess and plan for building needs, including deferred maintenance, accessibility upgrades, capital improvements, and life/safety concerns.
• Collaborate with other departments at LIHI which include but are not limited to development, finance, human resources, URS, supportive services and tiny house villages.
• Implement, monitor, and ensure proper, timely, and accurate record-keeping and reporting as assigned for each community within management portfolio.
• Monitor and evaluate standards for acceptable curb appeal, upkeep and cleanliness of all communities.
• Implement, monitor and evaluate standards for unit turns, service requests, grounds and other maintenance‑related responsibilities at each community within the management.
• Conduct leadership meetings within the housing management department in both a team setting and regularly scheduled one on one check-ins.
• Conduct occasional site visits which include inspecting units, the property’s common areas, maintenance storerooms, exterior, and interior.
• Research

Job description

Low Income Housing Institute in King County seeks a Regional Operations Manager to lead property management and permanent supportive housing programs, ensuring resident safety, stability, and trauma-informed care.

You will supervise area managers, coordinate capital and maintenance, manage revenue and expenses, and collaborate with LIHI teams to advance diversity and inclusion while maintaining compliance and high service standards.