Regional Hotel Operations Leader (Multi-Property)

Concord Hospitality Enterprises Co.; Raleigh (NC); On-site; USD 128,000 - 160,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, & vision insurance

401(k) with company match

Tuition assistance

Discounted room rates

Training & career advancement

Job summary

Concord Hospitality Enterprises Co. is seeking a Regional Director of Operations to lead and support a portfolio of hotels from our North Carolina base.

The role emphasizes operational excellence, leadership development, and driving financial performance across properties. Key duties include onboarding General Managers, mentoring staff, and overseeing performance reviews, while ensuring training, brand standards, and owner objectives are met.

Qualifications

• Proven experience in hotel operations leadership, preferably multi-property management and in select service.
• Previous Marriott experience is required.
• Strong financial acumen and strategic thinking.
• Excellent interpersonal, leadership, and mentoring skills.
• Ability to travel regularly across assigned region.

Responsibilities

• Lead the development and onboarding of new General Managers, including mentoring and performance evaluations.
• Conduct regular performance reviews and create action plans for direct reports.
• Monitor hotel operations to identify and resolve challenges promptly.
• Support strategic planning, including long-term operational and capital expenditure plans.
• Ensure robust training, development, and associate engagement programs are in place.
• Analyze financial and guest satisfaction metrics to drive continuous improvement.
• Conduct asset evaluations and quality audits to safeguard owner investments.
• Provide HR guidance and ensure compliance with company policies.
• Foster a high-performance culture and support succession planning.
• Maintain consistent adherence to brand standards and Concord policies.
• Prepare and deliver reports for corporate and ownership groups.
• Actively participate in company-sponsored programs and initiatives.

Skills

Multi-property management

Select service

Financial acumen

Leadership & mentoring

Travel readiness

Job description

Concord Hospitality Enterprises Co. is seeking a Regional Director of Operations to lead and support a portfolio of hotels from our North Carolina base.

The role emphasizes operational excellence, leadership development, and driving financial performance across properties. Key duties include onboarding General Managers, mentoring staff, and overseeing performance reviews, while ensuring training, brand standards, and owner objectives are met.