Regional Hospital Customer Service

Trinity Health; Maywood (IL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Benefits from Day One

DailyPay! Get paid today

Tuition Reimbursement

Career Development

Strong Team Culture

Career Growth Opportunities

Job summary

Loyola Medicine, part of Trinity Health, seeks a Hospital Customer Service Representative/Patient Concierge to greet visitors, answer questions, and support patients and families in the hospital lobby and waiting areas.

The role emphasizes exceptional service, privacy, and teamwork with Patient Relations, Social Work, Chaplain Services and Security; walking and wheelchair assistance are involved. Shift pattern varies by site.

Qualifications

• High school diploma or equivalent.
• Experience delivering patient-focused service in a healthcare setting is a plus.
• Strong written and verbal communication with a courteous, professional demeanor.

Responsibilities

• Greet patients, families and visitors in the hospital lobby and waiting areas.
• Answer questions, provide directions and facilitate communication with clinical teams while protecting privacy.
• Coordinate waiting room activities and offer support services in collaboration with Patient Relations, Social Work, Chaplain Services and Security.
• Provide wheelchair assistance and escorting as needed to patients and visitors.

Skills

Customer service

Communication

Problem solving

Empathy

Healthcare experience

Education

High School Diploma or equivalent

Job description

Employment Type: Full time

Shift: Rotating

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team and become Loyola Strong!

What you’ll do:

The Hospital Customer Service Representative / Patient Concierge is the first point of contact for patients, families, and visitors in the hospital lobby and surgical waiting areas. This role delivers exceptional customer service by greeting visitors, answering questions, providing directions, and facilitating communication between families and clinical teams while maintaining patient privacy and confidentiality. Key responsibilities include assisting with visitor management, providing patient status updates when appropriate, coordinating waiting room activities, and addressing concerns with professionalism and empathy. The representative helps create a welcoming environment, connects patients and families with support services, and resolves issues by partnering with departments such as Patient Relations, Social Work, Chaplain Services, and Security. When serving as a Patient Concierge, this role provides wheelchair assistance and escorts patients and visitors throughout the hospital, including assistance entering and exiting vehicles or public transportation. The ideal candidate is compassionate, customer-focused, and skilled at creating a positive experience for all patients and visitors.

Shift: Tuesday, Thursday, Sunday - 7:00-3:30pm Monday and Wednesday - 6:00- 2:30pm

Multiple site: LUMC, GMH and MNH

What we offer:

• Benefits from Day One
• DailyPay! Work today/Get paid today
• Tuition Reimbursement
• Career Development
• Strong Team Culture
• Career Growth Opportunities

What you’ll need for this job:

• High School Diploma or Equivalent
• 1-2 years of previous job-related experience
• Strong verbal and written communication skills, with a commitment to providing exceptional customer service.
• Ability to problem-solve by critically evaluating information and implementing effective solutions.
• A proactive approach to quality improvement and operational efficiency.
• Experience in a healthcare or similar customer service role is preferred.

Compensation

Pay Range: $15.66- $21.10 per hour. Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Benefits: Click or copy URL to your browser www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states.

Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services.

Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org.

You can also follow Trinity Health on LinkedIn.