Regional General Adjuster

Crawford & Company; New Hampshire; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

HSAs and FSAs

Paid holidays, vacation, sick leave

401(k) retirement plan

Tuition assistance

Job summary

Crawford & Company is seeking an experienced Property Claims Adjuster to handle complex commercial and residential claims across New England. The role supports a hybrid setup with work-from-home and driving responsibilities, including occasional after-hours work and travel as needed.

Ideal candidates bring 5+ years of property claims experience, strong investigation and negotiation skills, and the ability to manage claims effectively from inception through resolution.

Qualifications

• Two years college or equivalent education/experience; bachelor's degree preferred.
• Experience adjusting complex property or liability claims; 10+ years recommended.
• Strong knowledge of interpreting insurance coverage and practices.
• Excellent verbal and written communication skills; detail oriented.
• Analytical and mathematical ability; strong organizational skills.
• Basic computer knowledge; valid driver's license; state/local licensing as required.
• On-call schedule and travel may be required; working beyond hours when needed.

Responsibilities

• Examines claims forms, policies and endorsements to determine coverage.
• Mentors adjusters and co-adjusts losses with staff.
• Interviews claimants and witnesses; collects reports and inspects damage.
• Sets estimated loss values for clients and prepares required reports.
• Communicates recommendations to clients and other parties; may recommend litigation.
• Presents evidence as an expert witness when needed; maintains compliance with regulations.
• Maintains knowledge through continuing education; pursues sales calls to solicit new business.

Skills

Property claims

Investigation

Negotiation

Claims management

Communication

Education

Two years college

Bachelor's degree preferred

Job description

Handle Complex Property Claims and Make an Impact Across New England!

Work Setup:

Hybrid - Work From Home + Driving Role

What We're Looking For

5+ years of property claims experience

Experience handling both commercial and residential property claims

Strong investigation, negotiation, and claims management skills

Responsibilities

New York Adjuster License preferred, but not required

• Examines claims forms, policies and endorsements, client instructions and other records to determine coverage.
• Ability to mentor adjusters and co adjusting losses with other staff.
• Investigates claims and assisting other staff by interviewing claimants, witnesses and other interested parties; by obtaining official reports, by inspecting physical damage, by comparing claim information with evidence and/or by consulting with experts.
• Sets estimated loss values for clients.
• Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford & Company.
• Communicates adjustment recommendations to appropriate parties after determining liability.
• Recommends litigation when appropriate.
• Presents evidence and serves as an expert witness at legal proceedings.
• Maintains company reputation and insurance product integrity by complying with federal and state regulations and corporate quality standards.
• Maintains professional and technical knowledge through continuing education.
• Makes sales calls to solicit new business.

Qualifications

• Requires two years college or an equivalent combination of education and experience; bachelor's degree preferred.
• Previous experience adjusting complex property or liability claims. General experience level in excess of 10 years handling claims or working within industry segment.
• Excellent knowledge of interpretation of insurance coverage, customs and practices.
• Good verbal and written communication skills.
• Excellent attention to detail.
• Strong analytical and mathematical ability.
• Strong organizational and interpersonal skills.
• Basic computer knowledge.
• Must be licensed as required by state and local jurisdictions. Must have a valid driver's license. Must complete designated courses while in position in order to advance.
• A variable schedule including on-call may be required. Depending on case load you may be required to work beyond normal business hours when necessary.
• Travel may be required during/outside of normal business hours when necessary.

About Us

Why Crawford?

Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay

- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate’s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.

• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:

- Medical, Dental and Vision Plans

• Prescription Drugs
• HSA, HRA, and FSA Accounts
• Paid Holidays, Vacation and Sick Leave
• 401(k) Retirement Plan
• Tuition Assistance

Other Benefits

currently available at no cost include: - Enhanced Mental Health Support

• Virtual Physical Therapy
• Caregiving Services
• Life Assistance Program
• The above information highlights some of the benefits currently available to eligible full-time employees.
• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.