Regional General Adjuster

Crawford & Company in; City of Syracuse (NY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Crawford & Company is seeking a Regional General Adjuster (Finance) in Syracuse, NY. The role features hybrid work-from-home with a driving component to handle local and regional property claims, including commercial and residential lines.

Applicants should have 5+ years of property claims experience, strong investigation, negotiation, and claims management skills, and a NY Adjuster License is preferred but not required. Travel and on-call duties may apply.

Qualifications

• 2 years college or equivalent; bachelor’s degree preferred.
• Experience adjusting complex property or liability claims.
• Excellent knowledge of interpretation of insurance coverage.
• Strong analytical, mathematical, and detail-oriented skills.
• Strong communication and interpersonal skills.

Responsibilities

• Examine claims forms, policies, and endorsements to determine coverage.
• Mentor adjusters and co-adjust losses with other staff.
• Investigate claims by interviewing claimants, witnesses, and other parties; obtain reports; inspect damage; consult experts.
• Set estimated loss values for clients.
• Prepare client and regulatory reports with required information.
• Communicate adjustment recommendations to appropriate parties; recommend litigation when appropriate.
• Present evidence and act as expert witness when needed.
• Maintain compliance with regulations and quality standards; continue professional development.
• Make sales calls to solicit new business.

Skills

Property claims experience

Commercial property experience

Residential property experience

Investigation

Negotiation

Claims management

Communication skills

Education

Two years college or equivalent

Bachelor’s degree preferred

Job description

Regional General Adjuster (Finance)

Handle Complex Property Claims and Make an Impact Across New York!

Location: Syracuse, NY

Work Setup: Hybrid - Work From Home + Driving Role

What We're Looking For

• 5+ years of property claims experience
• Experience handling both commercial and residential property claims
• Strong investigation, negotiation, and claims management skills
• New York Adjuster License preferred, but not required

• Requires two years college or an equivalent combination of education and experience; bachelor's degree preferred.
• Previous experience adjusting complex property or liability claims. General experience level in excess of 10 years handling claims or working within industry segment.
• Excellent knowledge of interpretation of insurance coverage, customs and practices.
• Good verbal and written communication skills.
• Excellent attention to detail.
• Strong analytical and mathematical ability.
• Strong organizational and interpersonal skills.
• Basic computer knowledge.
• Must be licensed as required by state and local jurisdictions. Must have a valid driver's license. Must complete designated courses while in position in order to advance.
• A variable schedule including on-call may be required. Depending on case load you may be required to work beyond normal business hours when necessary.
• Travel may be required during/outside of normal business hours when necessary.

• Examines claims forms, policies and endorsements, client instructions and other records to determine coverage.
• Ability to mentor adjusters and co adjusting losses with other staff.
• Investigates claims and assisting other staff by interviewing claimants, witnesses and other interested parties; by obtaining official reports, by inspecting physical damage, by comparing claim information with evidence and/or by consulting with experts.
• Sets estimated loss values for clients.
• Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford & Company.
• Communicates adjustment recommendations to appropriate parties after determining liability.
• Recommends litigation when appropriate.
• Presents evidence and serves as an expert witness at legal proceedings.
• Maintains company reputation and insurance product integrity by complying with federal and state regulations and corporate quality standards.
• Maintains professional and technical knowledge through continuing education.
• Makes sales calls to solicit new business.