Regional General Adjuster

Crawford & Company in; City of Rochester (NY); Hybrid; USD 75,000 - 105,000; Full time

Job summary

Crawford & Company is seeking a Regional General Adjuster (Finance) to handle complex property claims in New York. This hybrid role combines work-from-home flexibility with driving responsibilities in Buffalo area.

Ideal candidates have extensive property claims experience across commercial and residential lines, strong investigative and negotiation skills, and a solid grasp of insurance coverage. Some licensing and travel requirements may apply.

Qualifications

• 5+ years of property claims experience.
• Experience handling both commercial and residential property claims.
• Strong investigation, negotiation, and claims management skills.
• New York Adjuster License preferred, but not required.
• Two years college or an equivalent combination of education and experience; bachelor's degree preferred.
• Experience adjusting complex property or liability claims.
• Excellent knowledge of interpretation of insurance coverage and practices.
• Good verbal and written communication skills.
• Excellent attention to detail.
• Strong analytical and mathematical ability.
• Strong organizational and interpersonal skills.
• Must be licensed as required by state and local jurisdictions; must have a valid driver's license.
• On-call may be required; travel may be required.

Responsibilities

• Examines claims forms, policies and endorsements, client instructions and other records to determine coverage.
• Mentor adjusters and co-adjust losses with other staff.
• Investigates claims by interviewing claimants, witnesses and other parties; obtaining official reports; inspecting damage; comparing claim information with evidence; consulting experts.
• Sets estimated loss values for clients.
• Prepares reports by collecting and summarizing information required by client, local, state and federal government and Crawford & Company.
• Communicates adjustment recommendations after determining liability.
• Recommends litigation when appropriate.
• Presents evidence and serves as an expert witness at legal proceedings.
• Maintains company reputation and insurance product integrity by complying with regulations and standards.
• Maintains professional knowledge through continuing education.
• Makes sales calls to solicit new business.

Skills

Property claims experience

Investigation

Negotiation

Claims management

Communication skills

Analytical thinking

Organizational skills

Education

Bachelor's degree preferred

Two years college or equivalent

Tools

Basic computer knowledge

Job description

Regional General Adjuster (Finance)

Handle Complex Property Claims and Make an Impact Across New York!

Location: Buffalo, NY

Work Setup: Hybrid - Work From Home + Driving Role

What We're Looking For

• 5+ years of property claims experience
• Experience handling both commercial and residential property claims
• Strong investigation, negotiation, and claims management skills
• New York Adjuster License preferred, but not required

• Requires two years college or an equivalent combination of education and experience; bachelor's degree preferred.
• Previous experience adjusting complex property or liability claims. General experience level in excess of 10 years handling claims or working within industry segment.
• Excellent knowledge of interpretation of insurance coverage, customs and practices.
• Good verbal and written communication skills.
• Excellent attention to detail.
• Strong analytical and mathematical ability.
• Strong organizational and interpersonal skills.
• Basic computer knowledge.
• Must be licensed as required by state and local jurisdictions. Must have a valid driver's license. Must complete designated courses while in position in order to advance.
• A variable schedule including on-call may be required. Depending on case load you may be required to work beyond normal business hours when necessary.
• Travel may be required during/outside of normal business hours when necessary.

• Examines claims forms, policies and endorsements, client instructions and other records to determine coverage.
• Ability to mentor adjusters and co adjusting losses with other staff.
• Investigates claims and assisting other staff by interviewing claimants, witnesses and other interested parties; by obtaining official reports, by inspecting physical damage, by comparing claim information with evidence and/or by consulting with experts.
• Sets estimated loss values for clients.
• Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford & Company.
• Communicates adjustment recommendations to appropriate parties after determining liability.
• Recommends litigation when appropriate.
• Presents evidence and serves as an expert witness at legal proceedings.
• Maintains company reputation and insurance product integrity by complying with federal and state regulations and corporate quality standards.
• Maintains professional and technical knowledge through continuing education.
• Makes sales calls to solicit new business.