Regional Field Service Technician - Philadelphia, PA

InfuSystem,; Philadelphia (Philadelphia County); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in healthcare services is seeking a Regional Field Service Technician to enhance patient care through the maintenance and repair of medical devices. This role involves traveling to various healthcare facilities to ensure equipment functionality and compliance with safety protocols. The ideal candidate will possess strong troubleshooting skills, a commitment to quality service, and the ability to document and manage service actions effectively. Join a team that prioritizes patient health and safety while offering a supportive environment for professional growth and development.

Benefits

Health plan options

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Dental and Vision coverage

401(k) with Company Match

Life Insurance

Employee Stock Purchase Program

Tuition Assistance

Generous Paid Time Off

Paid Parental Leave

Qualifications

• 2 years of experience in troubleshooting and repair of medical devices.
• Exceptional verbal communication and organizational skills required.

Responsibilities

• Perform testing, evaluating, and repairing medical equipment at customer facilities.
• Document service actions and maintain workflow efficiency.

Skills

Troubleshooting

Repair of medical devices

Verbal communication

Organizational skills

Analytical thinking

Education

High School diploma or GED

Some college education

Tools

Microsoft Office Suite

Service Information System

Job description

InfuSystem is a growing healthcare service provider, specializing in medical devices and related products and services for patients in hospitals, clinics, ambulatory surgery centers, and other major service centers. We provide direct payer rentals, pump and consumable sales, and biomedical services and repair, serving all 50 states and Canada. Headquartered in Rochester Hills, Michigan, we have Centers of Excellence in Kansas, California, Massachusetts, and Ontario, Canada.

As a leader in our field, our mission is to provide quality infusion services to patients and medical practices, including a 24‐hour clinical support hotline. Our team effort provides product management and clinical support to enhance the lives of our patients and the communities we serve. Service is always our highest priority; keeping the patients’ health & safety at the center of everything we do.

SUMMARY:

The Regional Field Service Technician is responsible for performing testing, evaluating, repairing, and performing preventative maintenance on medical equipment at the customer’s facility. They will work within a limited geographical area to visit assigned clients on a weekly basis. They may be requested to travel outside of their geographical area from time to time to support other regions as necessary. They will accurately document service actions in a digital work order and demonstrate our ‘customer is 1st’ culture by taking ownership, doing the right thing, and problem solving.

Certain hospitals, clinics and other medical centers now require InfuSystem to provide proof of vaccinations prior to entering their facilities. Your role may require proof of vaccination in order for us to receive the accreditation credentials needed to effectively service our customers.

IN THIS ROLE, THE IDEAL CANDIDATE WILL:

• Manage all aspects of daily servicing of assigned medical equipment at the customer’s site.
• Be able to travel to and between customer facilities within a specified geographical region.
• Plan daily activities while at the customer site to locate and test devices within agreed upon time frames.
• Manage workflow to ensure the most efficient processing of medical devices.
• Track completion statistics against contract requirements.
• Follow all customer protocols and policies while at the customer’s facility.
• Always be presentable and approach customer employees in a polite and respectful manner.
• Work with customer employees to locate devices efficiently and quickly throughout their facility.
• Provide the most cost-effective and timely servicing of medical devices to meet all customer needs.
• Document essential details of service actions and observations of pump conditions and operations.
• Accurately follow established process and procedures to diagnose, test and recertify devices.
• Complete routine maintenance on a limited range of device models.
• Accurately enter work orders with correct parts, labor, equipment info and performance results into the Service Information System.
• Perform evaluations and/or estimations on the devices.
• Process devices requiring advanced repairs within our proprietary software to return to our depot for repair.
• Check in and document service actions on devices returning from a depot or outsourced vendor before releasing for use at the hospital.
• Remain current and knowledgeable on all areas of processes and procedures.
• Remain flexible, open and eager to learn from fellow employees to best meet and exceed the customers’ expectations at all times.
• COVID Vaccination may be required based on site specific guidelines.
• Perform other related duties as required.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities but is expected to perform in an autonomous role that involves decision making and solid judgment.

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS:

• 2 years of experience and/or training in troubleshooting and repair of medical, electronic or mechanical devices.
• Exceptional verbal and communication skills as well as strong organizational skills.
• High School diploma or GED required; some college education preferred.
• Knowledge of Microsoft Office Suite to include Word, Excel, and Outlook.
• Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to add, subtract, and match numbers.
• Ability to deal with problems involving several concrete variables in standardized situations.

PERSONAL AND PROFESSIONAL ATTRIBUTES:

The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:

• Strong work ethic.
• Sound judgment.
• Proven written and verbal communication skills.
• Natural curiosity to pursue issues and increase expertise.
• Pursue and design innovative analytical performance metrics.
• The courage to promote and defend ideas and analyses.
• Passionate about InfuSystem and serving customers and patients.
• Strives to make an impact on improving our business processes and results.
• Exemplary honesty and integrity.
• Ability to collaborate effectively and work selflessly as part of a team.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to extreme cold and extreme heat. The noise level in the work environment is usually moderate.

COMPREHENSIVE BENEFIT PACKAGE:

At InfuSystem, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer perks and programs that help you grow in your career and make InfuSystem a great place to work!

• Health plan options that include an employer contribution.
• Health Savings Account (HSA).
• Healthcare and Dependent Care Flexible Spending Accounts (FSA).
• Dental and Vision premiums covered by InfuSystem.
• 401(k) with a specified Company Match.
• Life Insurance, STD & LTD.
• Employee Stock Purchase Program.
• Tuition Assistance.
• Generous Paid Time Off plan.
• Paid Parental Leave.
• Employee Assistance Program.
• Competitive Pay.
• Direct Deposit.
• Employee Referral Bonus.

Qualifications Education:

Required: High School

Experience:

Required: 2 years Customer Service Experience

Behaviors:

Required:

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.

Preferred:

Team Player: Works well as a member of a group.