Regional Field Service Technician

Marvin; Cincinnati (OH); On-site; USD 80,000 - 100,000; Full time

Job summary

Join an innovative company as a Field Service Technician, where your skills in construction and customer service will shine. This role involves providing exceptional after-sales support for premium windows and doors, ensuring customer satisfaction through professional communication and efficient service. With a commitment to employee wellbeing, the company offers comprehensive benefits from day one, including health insurance and profit sharing. Experience a supportive culture that values your contributions and provides opportunities for personal and professional growth. Apply now and be part of a team that prioritizes your happiness and success!

Benefits

Company vehicle provided

Laptop or iPad provided

$300 annual wellbeing account

Paid holidays

Paid parental leave

401(k) retirement savings match

Annual profit sharing

Better Living Day

Volunteer opportunities

Brighter Days Fund

Qualifications

• 3-5 years of construction background with window and door product knowledge.
• Ability to meet physical requirements including lifting up to 75 pounds.

Responsibilities

• Provide post-sales support for Marvin windows and doors.
• Efficient time management and service job scheduling.

Skills

Dependable work ethic

Excellent communication skills

Computer skills

Organizational skills

Problem-solving

Education

High school diploma

Job description

Regional Field Service Technician

ID

2025-6357

Department

Customer Service

Position Type

Regular

Location

US-OH-Cincinnati

Location

Evansville, IL, US

Location

Louisville, KY, US

Location

Lexington, KY, US

Location

Indianapolis, IN, US

Job Overview

Do you have experience as a general contractor or background working in construction? Are you interested in working for a company that puts your wellbeing first, providing comprehensive benefits starting on your first day, profit sharing, and 401k savings match? If yes, consider joining Marvin as a Field Service Technician.

In this role you will provide after-sales support for Marvin windows and doors, collaborating with our customers to provide outstanding experience.

This position will be covering the following territories: Indiana and Kentucky.

Highlights of your role

Provide post-sales support for Marvin Companies' windows and doors.
• Professional, timely communication with all customers and Marvin support staff that will allow us to fulfill our mission of delivering a game changing customer experience.
• Efficient time management, route planning and service job scheduling that meets our stated service goals and the needs of our targeted customer.
• Clear, concise jobsite documentation that provides insight to the inside support staff to facilitate timely closure of all service requests.
• Company vehicle provided
• $1,500 sign-on bonus
• Laptop or iPad provided

Compensation

$25.00 -$28.00 per hour, pay based on experience

You're a good fit if you have (or if you can)

• Dependable, solid work ethic and a self-starter.
• Excellent communication skills; must be able to deliver a difficult message and manage customer expectations.
• Excellent computer skills
• A positive can-do attitude with the ability to think outside the box to resolve service issues.
• Must have the ability to make sound decisions that impact the company from a financial standpoint.
• Excellent organizational skills with the ability to create effective weekly work schedules.

Also want to make sure you have

• High school diploma
• 3-5 years of construction background. Window and door product knowledge; a good background in construction and installation practices.
• Excellent driving record and valid driver's license.
• Must be able to meet physical requirements of position including lifting up to 75 pounds, climbing ladders and scaffolding.
• Must meet the Federal Department of Transportation medical certification requirements (Physical) and driver eligibility.

We invite you to See Yourself at Marvin

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.

We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing - recognizing everyone's contribution to Marvin's success
• Giving at Marvin - participate in organized volunteer opportunities
• Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.

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