Regional Field Operations and Training Specialist

Culligan; Minnetonka (MN); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401k with employer match

Base pay + incentive plan (up to 10%)

Remote work when not traveling

Job summary

Packard Culligan Water is seeking a Field Operations and Training Specialist to support sales, installation, and service operations across MN, IA, and WI. This role ensures technicians are trained and compliant with regulatory standards while optimizing repair workflows and vendor relationships.

You will deliver classroom, hands-on, and on-the-job training, coordinate with HR for training records, and drive operational excellence across the region. Travel up to 75% is required.

Qualifications

• Experience in operations, technical training, or field service support.
• Effective communication and leadership skills.
• Ability to develop and deliver training programs.
• Familiarity with regulatory compliance and vendor management.

Responsibilities

• Provide real-time support to dealerships for troubleshooting, installation, and repairs.
• Develop training plans for new and used equipment and document processes and procedures.
• Ensure compliance with state regulatory guidelines for technicians.
• Identify skill gaps by technician level and develop targeted training programs.
• Facilitate onboarding and ongoing technical education for Service Technicians.

Skills

Field operations

Technical training

Vendor management

Regulatory compliance

Cross-functional collaboration

Travel readiness

Job description

Field Operations and Training Specialist- MN, IA, WI

Packard Culligan Water is a people‑focused team that’s been helping families and businesses enjoy better water for more than 80 years. We care about strong relationships, take accountability seriously, and stay open‑minded as we grow. We’re local, we’re expanding, and we’re looking for people who want to make an impact alongside us.

Position Summary

A Field Operations & Training Specialist is responsible for supporting sales, installation, and service operations. This role ensures technicians are professionally trained and compliant with regulatory standards, manages equipment float and vendor relationships, and drives operational excellence across the region. By delivering firsthand training, optimizing repair workflows, and collaborating with cross‑functional teams, the Specialist plays a key role in improving service quality, technician performance, and overall business efficiency.

Key Responsibilities

• Provide real-time support to dealerships for troubleshooting, installation, and repairs.
• Maintain and update sales application guidelines for Sales Representatives.
• Develop training plans for new and used equipment and document processes and procedures.
• Ensure compliance with state regulatory guidelines for technicians.
• Identify skill gaps by technician level and develop targeted training programs.
• Facilitate onboarding and ongoing technical education for Service Technicians.
• Conduct classroom, hands‑on, and on‑the‑job training sessions.
• Collaborate with HR to maintain technician training records and certifications.

Float Management

• Design layout, workflow, and equipment processes to support efficient repair operations.
• Explore centralized solutions for complex equipment repairs.
• Implement practices to reduce turnaround time and improve productivity.
• Function as liaison between Service Technicians, Operations leaders, and Culligan International.
• Identify and evaluate vendors for installation and service materials.
• Negotiate contracts, pricing, and service levels.
• Serve as the primary point of contact for vendor‑related issues.

Operational Support

• Promote a customer‑first culture and communicate performance expectations.
• Monitor dealership performance against goals, Customer Service Levels and support corrective actions and action plans.
• Provide feedback from field operations to leadership teams.
• Assist with new hire training, service zone development, and field operations programs.
• Support dealerships with PE/DI plant issues, re‑routes, and operational benchmarks.

Workplace Safety & Culture

• Foster open communication and a collaborative team environment.
• Ensure dealerships maintain safe fleets and compliant work environments.
• Recognize achievements, resolve barriers, and encourage innovation.

Business Health & Strategic Support

• Safeguard company assets and support employee development.
• Align goals with strategic direction and identify opportunities for performance improvement.

Qualifications

• Experience in operations, technical training, or field service support.
• Effective communication and leadership skills.
• Ability to develop and deliver training programs.
• Familiarity with regulatory compliance and vendor management.
• Must be located within a commutable distance from one of the Northern Midwest Dealerships or Southern Midwest Dealerships.
• Travel up to 75% of the time and provide remote support as needed.

Locations Include

Minnetonka MN, Anoka MN, Brooklyn Park, MN, Stillwater, MN, Pine City, MN, Brainerd MN, Wadena MN, Cloquet MN, Bemidji MN, Faribault MN, Buffalo MN, St. Cloud MN, Waukesha WI, Burlington WI, West Bend WI, Iowa Falls IA, and Mason City IA.

Additional Information

• This role will support multiple dealerships.
• Performs other related duties as assigned.

Why Join Us?

• Enjoy $0 deductible medical insurance with affordable premiums! Dental, vision, life insurance and more included in our comprehensive benefits package.
• Career growth opportunities through training and development
• 401k with employer match
• Base pay plus incentive plan (up to 10%)
• Collaborative and innovative work environment
• Remote work when not traveling

Fine Print

to be our next Field Operations and Training Specialist, you will be subject to a pre-employment background check, drug screening, DOT physical and Motor Vehicle Record review.

The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.

Packard Culligan Offers full-time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits.

Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Packard Culligan Water’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.