Client Service Supervisor

Taleo; Missoula (MT); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Paid Leave & Holidays

Retirement Plan

Telework Eligible

Job summary

Montana Department of Public Health and Human Services in Missoula is seeking a Client Service Supervisor to lead staff who determine eligibility for TANF, SNAP, and health coverage programs. You will supervise and train team members, ensuring accurate and timely determinations for applicants.

The role requires handling complex cases, coordinating with partners, and upholding public service values. A background check and reference checks will be completed, with a comprehensive state benefits

Qualifications

• Knowledge of social problems, cultural and human behavior, and eligibility requirements.
• General knowledge of personnel management and supervision.
• Ability to work with individuals from diverse backgrounds and cultures.
• Ability to foster collaboration and provide effective training to staff.
• Ability to analyze information and evaluate results to resolve problems.
• Excellent interpersonal skills to develop and maintain cooperative relationships.
• Ability to stay positive and function under strict deadlines and high stress.

Responsibilities

• Supervises and trains staff who determine eligibility for TANF, SNAP, health coverage programs.
• Ensures eligibility programs are administered accurately and timely.
• Directly supervises 1–10 employees depending on workload.
• Collaborates with tribal governments and other partners when appropriate.

Skills

People management

Communication

Cultural awareness

Problem solving

Interpersonal skills

Stress management

Education

Bachelor's degree in business, human services

Job description

Job Description - Client Service Supervisor (30440) (26142496)

Position Title

To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at www.statecareers.mt.gov.

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Health & Community Services Division.

This position supervises and trains employees who make eligibility determinations for applicants seeking services. The Office of Public Assistance (OPA) supports Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP, formerly food stamps), disabled individuals and a variety of health coverage programs. This Client Service Supervisor position ensures eligibility programs are administered and determined in an accurate and timely manner. This position directly supervises at least two employees and may supervise up to ten staff.

Why Join DPHHS

Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities w hether you are joining the workforce or have several years of experience.

Qualifications for this Career Opportunity

Knowledge of social problems, cultural and human behavior, community based and/or statewide assistance programs and eligibility requirements.

General knowledge of personnel management and supervision.

Skill in working with individuals from a variety of backgrounds and cultures.

Ability to foster collaboration, provide effective training and guidance to staff.

Ability to analyze information and evaluate results to resolve problems.

Excellent interpersonal skills to develop and maintain constructive and cooperative working relationships.

Ability to maintain a positive attitude and function effectively with strict deadlines, constant changes, and adapt to high stress situations.

Bachelor’s degree in business, human services with a concentration that is directly related to public assistance, or a closely related filed of study.

Three years of Client Service Coordinator work experience or other job-related work experience with duties that include complex analysis and decision making and/or solving complex client service problems.

One year of supervisory experience

Other combinations of related education and experience maybe considered on a case-by-case basis.

Preferred experience working with tribal government entities and / or other organizations of native peoples highly preferred.

Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.

Applicant Pool Statement : If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment : This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

Salary: $

32.86 - 32.86 Hourly Telework Eligibility : Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.) Benefits Package Eligibility : Health Insurance, Paid Leave & Holidays, Retirement Plan

Number of Openings

1 Employee Status : Regular Schedule : Full-Time

Job Type

Standard

Shift

Day Job

Travel

No

Primary Location

Missoula Agency : Department of Public Health & Human Services Union : 000 - None

Posting Date

Oct 2, 2026, 8:56:21 PM Closing Date (based on your computer's timezone) : Ongoing

Required Application Materials : Cover Letter, Resume

Contact Name : Amber Hultin | Contact Email : [e-mail] | Contact Phone : [phone] Anyone who needs to request a reasonable accommodation in the application or hiring process should contact the HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application. State government does not discriminate based based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.