Regional Field Application Engineer

MediaTek Research Lab Inc.; Woburn (MA); On-site; USD 89,000 - 200,000; Full time

Benefits offered by this job

Comprehensive health insurance coverage

Performance bonuses

401K and paid time off

Job summary

MediaTek Research Lab Inc. is seeking skilled applicants for the Field Application Engineering role in Woburn, MA. This position involves supporting IoT OEM Customers with strong expertise in chipsets and system integration, driving cross-functional teams for solutions, and ensuring customer satisfaction through effective communication.

The ideal candidate will have knowledge of IoT SoC applications and Wi-Fi protocols, with a proactive approach to problem-solving and a willingness to travel. MediaTek offers a competitive salary and various benefits, including health insurance and performance bonuses.

Qualifications

• Experience in Field Application Engineering across IoT and related areas.
• Ability to adapt to dynamic environments and make timely decisions.
• Strong communication skills with internal stakeholders and customers.

Responsibilities

• Provide technical support for IoT OEM Customers in North America.
• Drive cross-functional teams for failure/root cause analysis.
• Develop new processes and ideas for customer engagement.

Skills

Knowledge of IoT SoC applications

Wi-Fi Physical layer and basic protocols

Technical communication skills

Problem-solving methodology

Cross-cultural coordination

Customer satisfaction prioritization

Willingness to travel

Job description

MediaTek is a global fabless semiconductor industry leader, providing solutions from the edge to the cloud and powering over 2 billion connected devices every year. Established in 1997, our leading‑edge technologies keep the world connected and enhance everyday life. At the forefront of innovation, MediaTek drives advancements in transformative technologies such as AI, 5G/6G, and Wi‑Fi 8. Our high‑performance, power‑efficient solutions form the foundation for a smarter, more connected world, enabling devices from smartphones, smart homes, and AI PCs to high‑performance computing, automotive, and AI data centers. As a trusted partner to the world's leading brands, we are committed to ensuring access to world‑class technology for everyone. Our dedication to accelerating AI underscores our mission to enrich the future of humanity.

MediaTek USA is looking for applicants with solid experience in Field Application Engineering across IoT, Smart Fitness, Smart Appliances, Security & Surveillance, Robotics, Home & Building Automation, and wired and wireless products. The candidate will play a key technical support role in support for IoT OEM Customers. Applicant will be responsible for supporting MediaTek chipsets for IoT OEMs in North America, particularly in embedded SW and SoC system integration. Applicant will also drive cross‑functional teams for failure/root cause analysis and implement corrective action measures with the internal team across MediaTek; has the ability to adapt to a dynamic and rapidly changing environment requiring efficient and timely decision making; has strong communication skills toward internal stakeholders and customers, and the ability to lead and develop new processes and ideas.

Main Requirements and Qualifications

• Salary range: $89,000K- $200,000K
• MediaTek is an Equal Opportunity Employer that is committed to inclusion and diversity to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
• Employee may be eligible for performance bonus, short and long term incentive programs. Actual total compensation will be dependent upon the individual's skills, experience and qualifications. In addition, MediaTek provides a variety of benefits including comprehensive health insurance coverage, life and disability insurance, savings plan, Company paid holidays, Paid time off (PTO), Parental leave, 401K and more.

Technical Skills and Qualifications

• Knowledge of IoT SoC applications and Wi‑Fi Physical layer and basic protocols and always look further to find the core of the issues and thoroughly understand root causes.
• Effective technical communication skills and consistently seek enhancement from the end users’ perspective so as to generate value to our customers.
• Can do mentality and solid issue‑solving methodology. Not afraid to take on challenges or face obstacles.
• Experienced in cross‑cultural and cross‑functional situations to effectively coordinate multiple technical domains and synergize on each other’s accomplishments.
• Passionate and persistent in striving to exceed customer expectations and ensure priority in satisfying our customers.
• Shows integrity and leadership with tasks in hand. Relentlessly focus on delivering results once committed.
• Willingness and ability to travel domestically or internationally to effectively engage our customers and purposefully collaborate with our customers on their anticipated future business needs.