Regional Facilities & Workplace Experience Lead

Cushman & Wakefield; Santa Clara (CA); On-site; USD 140,000 - 165,000; Full time

Job summary

Cushman & Wakefield seeks a Regional Facilities & Workplace Services Manager to oversee office portfolio operations across 8 sites in the East US. You will lead workplace services, manage vendors, and ensure safe, compliant, high‑quality facilities that support employee experience and client needs.

Reporting to Account Leadership, you will collaborate with Global Workplace Experience and regional teams to drive service improvements, budgets, and operations while focusing on safety and

Qualifications

• 8+ years of experience in facilities management, workplace services, property operations, or a related field.
• Experience leading workplace services programs or facilities operations and managing third-party vendors.
• Experience influencing outcomes and liaison with client stakeholders at various levels.
• Working knowledge of building systems, including HVAC, electrical, plumbing, life-safety, and building automation systems.

Responsibilities

• Lead the day-to-day delivery of workplace experience, including reception, hospitality, events, mail services, and employee support programs.
• Ensure a seamless and welcoming experience for employees, visitors, and executive stakeholders.
• Drive workplace engagement initiatives with a focus on continuous service improvements.
• Support meeting and event coordination, VIP visits, space utilization, and office services delivery.
• Partner with Building Management and vendors to support building operations and maintenance activities.
• Oversee vendor performance across janitorial, landscaping, security, pest control, and other contracted services.
• Manage service requests, work orders, and workplace issues through CMMS and workplace management platforms.
• Conduct regular inspections of the workplace to ensure safety and compliance.
• Support preventative maintenance planning and coordinate resolution of building-related issues.
• Lead a team of Workplace Services Managers and coordinators, fostering clear communication and accountability.
• Monitor service delivery metrics and drive accountability among vendors and service providers.
• Responsible for budgeting, forecasting, invoicing, and operational reporting for the region.

Skills

Leadership

Budgeting

Vendor management

CMMS

MS Office

Education

Bachelor’s degree in FM

Tools

CMMS platforms

MS Office

Job description

Cushman & Wakefield seeks a Regional Facilities & Workplace Services Manager to oversee office portfolio operations across 8 sites in the East US. You will lead workplace services, manage vendors, and ensure safe, compliant, high‑quality facilities that support employee experience and client needs.

Reporting to Account Leadership, you will collaborate with Global Workplace Experience and regional teams to drive service improvements, budgets, and operations while focusing on safety and