Regional Facilities & Operations Manager

Troutman Pepper Locke LLP; Pennsylvania; On-site; USD 105,000 - 125,000; Full time

Job summary

The Regional Facilities & Operations Manager at Troutman Pepper Locke LLP leads maintenance, space planning, and emergency preparedness for the firm’s regional facilities. You will work closely with the Regional Office Administrator and manage vendors and day-to-day facility needs.

Requirements include a Bachelor's degree and at least five years in facility/space management with supervisory experience. Strong organizational and communication skills are essential.

Qualifications

• Bachelor's degree in related field; five or more years in facility, property, and space management with progressive responsibility; two+ years supervisory experience.

Responsibilities

• Lead special projects such as space planning changes and build-out efforts to improve the work environment.
• Ensure regional facilities are well-maintained with daily walkthroughs and action on repairs.
• Manage relationships with internal clients and respond to inquiries promptly.
• Oversee facilities vendors, purchasing, and budget including beverages, office supplies, and amenities.
• Meet with vendors/contractors to discuss services, pricing, and cost reductions; maintain relationships.
• Serve as day-to-day liaison with building property management for repairs and emergencies.
• Communicate critical facilities information to offices as needed.
• Manage Emergency Preparedness Program with drills and AED training coordination.
• Respond to end-user inquiries regarding day-to-day services and office moves.
• Oversee the ticketing process for assigned facilities and team.

Skills

Facilities management

Vendor management

Budgeting

Customer service

Project coordination

Team leadership

Education

Bachelor's degree in related field

Tools

MS Word

Excel

PowerPoint

Visio

Outlook

Job description

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future. The Regional Facilities & Operations Manager oversees maintenance, repairs, space planning, and emergency preparedness programs for facilities within their assigned region. The Regional Facilities & Operations Manager works closely with the Regional Office Administrator, serving as a primary contact for property management and for day-to-day facility needs. The Regional Facilities & Operations Manager establishes and maintains relationships with facility-related contractors and vendors to ensure a positive and productive experience for all employees, including the development, scheduling, and implementation of preventative maintenance programs.

Essential Duties and Responsibilities:

• Lead special projects, such as space planning changes, attending project, and building meetings, and supporting build-out efforts, to improve the overall work environment for employees.
• Ensure the assigned regional facilities are well-maintained by performing daily walkthroughs and review of office space for general repairs and maintenance needs requiring action.
• Manage and foster relationships with internal clients by responding to inquiries and requests in a timely manner.
• Manage facilities vendors, purchasing, and budget to include beverage services, office supplies, and break service supplies.
• Meet with vendors and contractors to discuss services, obtain pricing, discuss alternatives for cost reductions, and maintain cooperative relationships.
• In support of the Regional Office Administrator, serve as day-do-day contact with building property management, acting as a liaison for scheduled and emergency repairs and other unplanned facility’s needs.
• Communicate critical facilities information to offices as needed, such as notifications of scheduled and non-scheduled repairs and any emergency needs or actions.
• Manage Emergency Preparedness Program, including organizing semi-annual building emergency drills, maintaining the "First Responders" list, and ensuring Floor Wardens are trained, and coordinating regular AED training and equipment inspection.
• Respond to and resolve general and urgent end-user inquiries regarding day-to-day services (e.g., general repairs/preventative maintenance, HVAC, building automation/controls, pest control, fire/life safety, waste management, security) Manage office moves, working in conjunction with Regional Office Administrator on office assignments.
• Manage overall ticketing process for assigned facilities and related team, including assigning, monitoring, and reporting on tickets status.

Knowledge, Skills, and Abilities:

Strong understanding of building and safety operations. Must be able to work independently and in a team setting. Superior customer service skills and able to solve problems through collaboration. Outstanding verbal, written, and organizational skills. Excellent interpersonal skills and the ability to work and communicate effectively with all levels of law firm personnel, including partners and administrative managers. Maintain sensitivity to confidential information. Ability to multi-task, meet deadlines and shift priorities quickly. Strong technical skills including MS Word, Excel, PowerPoint, Visio, and Outlook applications, with an emphasis on the ability to utilize and manipulate data in Excel.

Education and/or Experience:

Bachelor’s degree in related field, or any combination of training, education and experience that demonstrates the ability to perform the duties of this position. Minimum of five (5) years of experience working in facility, property, and space management with progressively increasing responsibilities and demonstrated leadership. Minimum of two (2) years of supervisory experience in a facilities or operations position.

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19. This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs. This position description does not constitute a written or implied contract of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at [e-mail].

Equal Employment Opportunity

Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.

Compensation

Hiring Salary Range: $105,000.00 - $125,000.00

About Us

Your experience is our difference. We aim to make a tangible and lasting difference for you and your business. As a client of our firm, you can expect us to be ahead of the curve in your industry, start closer to the right answer on your issue, and create more value. What drives you, drives us. Troutman Pepper Locke helps clients solve complex legal challenges and achieve their business goals in an ever-changing global economy. As a firm of more than 1,600 attorneys in 35 offices in the U.S., UK, and EU, including the 10 largest U.S. legal markets, we serve clients ranging from multinational companies to new market entrants across all major industry sectors, and offer differentiated experience in energy, financial services, health care and life sciences, insurance and reinsurance, private equity, and real estate. We put clients first. This service ethic manifests itself in everything we do, including through Troutman Plus, our market-leading client value program. Through Troutman Plus, we collaborate with clients to understand their unique needs and deliver customized solutions that add real value to our business. A true service culture thrives on an inclusive environment of mutual support and collaboration - values we emphasize at every level of our firm. Delivering the best service to you depends on a work environment that embraces respect, inclusiveness, and teamwork, empowering every individual to contribute. The best ideas emerge when everyone has a seat at the table. Corporate responsibility is central to our mission as we reach out to the communities we serve in meaningful partnerships and pro bono work. Individuals and groups firmwide contribute time and talent to the civic, cultural, charitable, educational, and professional organizations that matter to them.