Regional Experience Leader, Retail Offices

H&R Block, Inc.; Clarion (Clarion County); On-site; USD 95,000 - 130,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, delivering a consistent, high‑quality client experience across locations. You’ll set and monitor expectations for consultative service, operational execution, team performance, and business results while coaching Tax Professionals and Client Service Professionals to anticipate client needs.

As a visible, hands‑on leader, you’ll balance strategic oversight with in‑office presence, drive office

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi‑unit environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results while managing day‑to‑day operations across multiple locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors with client‑centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting expectations and coaching for consistent performance.
• Provide coaching informed by observed behaviors and real‑time feedback to strengthen team execution.
• Identify patterns across offices, address performance gaps, and develop bench strength.

Skills

People leadership

Client-centric mindset

Change management

Operational excellence

Data interpretation

Communication

Education

Bachelor’s degree or equivalent

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, delivering a consistent, high‑quality client experience across locations. You’ll set and monitor expectations for consultative service, operational execution, team performance, and business results while coaching Tax Professionals and Client Service Professionals to anticipate client needs.

As a visible, hands‑on leader, you’ll balance strategic oversight with in‑office presence, drive office